April 8, 2013
Good facials, TERRIBLE massage/managment experience!!
Some Pros, but HUGE Cons! My husband and I booked package for an hour facial and an hour and a half for $320 to celebrate our first anniversary. The facials were EXCELLENT, very efficient, and very relaxing. However, the massage was a different story. We did a couple's massage and it started out very nicely, but then about 40 mins. into the massage during the foot reflexology I felt my masseuse only using one hand and stopping every other second. Since I had an eye pillow over my eyes I asked my husband (in spanish which is our first language) to look and see why she was only using one hand. My husband said that she was rubbing my foot with one hand and TEXTING with the other. He was so put off that he told me he wanted to leave. I figured, by her name, that my masseuse could understand spanish and might overhear our conversation prompting her to stop texting. She didn't. Within the next 5 mins. she never put her phone away and continued texting. Seeing that level of unprofessionalism, my husband asked both ladies to leave the room and said that we were absolutely done with our massages. There was NO manager working to complain to so we had to complain to a receptionist, who then needed to call the manager. We were told that the r