Customer Reviews (7)
February 10, 2013
A 'real' good massage!
I have had massages all around the world including many different types in China and the best massage ever was with John. He did a fabulous job of working out the knots in my neck, arms, legs, feet, and back. My body felt so much better!
May 7, 2012
I have been going to Elans for several years and have had wonderful experiences! On one occasion my husband was over charged and I called the next day and the error was corrected no problem. Heidi provides a great facial. Great place to do business.
February 10, 2012
i received a $250 spa finder gift certificate. I made a app. for a haircut first. I had to keep telling her to cut more, which usually i appreciate, but i had to keep telling her and after 4 times gave up. Had to have my haircut redone somewhere else. when i checked out I recieved a$210 Elan certificate back. Which at the time, I was o.k. with it figuring i will have other services done there. Next my husband had his haircut there. It was so uneven we both couldn't believe it. my sister had to even it out. Next was a pedi-mani. My pedi was fine but my manicure was half-ass. I paid extra for gel nails. I had a french manicure. It looked as though a 5th grader did it. She didn't soak or clean my cuticles. It was a little filling then on to the poor nail polish application. Friends and family laughed and asked who did my nails. With the rest I got my husband a massage. He had a gentleman who was so rough, my husbands neck hurt for a week. The only service i did enjoy was the facial. I felt as though I wasted $200 I didn't even get to enjoy. Never again!!!
January 20, 2011
Massage with Jean
I have seen Jean many times for massage therapy and hot stone therapy. She is exceptional. She does a great job, that's why I continue to request her each time I return. In fact, I am returning tomorrow for hot stone.
May 27, 2010
I recently went to Elan for a massage. Jean my MT was really great and very experienced. She worked out all my kinks. Felt wonderful and relaxed after treatment. Will definitely be going back for more pampering.
January 14, 2009
Hurray for the Hydrotherapy Massage!
Wonderful experience- looking forward to visiting again
July 21, 2008
Extremely Disappointing and Unprofessional
Booked a "Day of Pleasure" for my fiancee's birthday. I gave it to her slightly before her birthday so that she could be prepared, and she wanted to make a couple of substitutions. I went back to the spa, discussed the substitutions, watched while the arrangements were made, and paid the difference. Come the big day and she was so excited to be going for a day of pampering. It wasn't to be. First of all the masseur who did her "whole body massage" apparently didn't consider the lower back to be part of the whole body. Hmmmmm. Then it was time for her facial, and they denied all knowledge of the upgrade that I had paid for. Worse still nobody there that day was even qualified to do it (microdermabrasion). She was left alone in a room for 20 minutes while they discussed it, and at this point I had to take time out of work to get involved. There was no manager available for me to talk to (she left for the day at 2pm - it must be nice to work a 5 hour day then walk out leaving nobody in charge for the next 6 hours) and the girl on reception was hostile and unhelpful. Eventually my fiancee walked out in tears. Way to ruin someone's big day! I wouldn't trust these idiots with a lemonade stand, nevermind an alleged spa. There should be an option for zero stars.
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