Customer Reviews for De Leonardo Salon and Spa (55)
February 27, 2014
Wonderful Spa, Great Experience!
I recently visited this salon/spa and was very impressed. Not only was the staff friendly and professional, but the spa was beautiful and my service was great as well. I will definately be returning soon and would recommend this place to anyone.
October 10, 2013
Elizabeth! She's got good juju
She's the best. Before I started seeing Elizabeth, I had a section of hair that was always frizzy -- pretty much all my life -- no matter what the weather, who cut it or what I did to try to "fix" it. Within a couple of visits, she had it under control and it is no longer a problem. When I was ready for a change in style, Elizabeth helped me decide what would work well with my thin (sometimes curly -- depending on humidity) hair and face. I love it and how easy it is to maintain.
October 4, 2013
Hair Designer with Spa Finder
I have had my Spa Finder gift certificate for a long time and finally used it. I have been a customer of Elizabeth through her career and was so happy to know DeLeonardo was part of Spa Finder. I was thrilled with the use of Spa Finder and I am thrilled to see I can post a review. I am always asked where I get my hair cut. I say, I get my hair "designed" at DeLeonardo with Elizabeth. She is perfection. I am over the top PICKY about my hair. I don't want to spend time in the mornings on it and I need it to look fabulous ALL day & night. The talent Elizabeth has in her hair design is like no other. The cut just falls into place with no effort. Even if I am out of town, I will fly back to MI to get my hair "cut" designed. ABSOLUTELY WORTH IT. The front desk improvement at the salon is also a pleasure.
September 29, 2013
Dawn Elizabeth is the best :)
I have known Elizabeth for quite a while and have never once considered switching to any other hair stylist! I love that I can ask her for an opinion on my hair and know she will always give me an honest answer. I can trust her opinion and know that whatever she does will turn out great! She is spunky and always smiling and in a good mood no matter what! EVERY TIME I get my hair done I get compliments on the color from friends, family, and even strangers. I am so happy to have such a wonderful hairstylist and that when she turns that chair around, I can always know I will be happy with the results. All I can say is thank you :)
September 27, 2013
Dawn Elizabeth is the bomb!
Elizabeth has been doing my hair since i was 12 years old. From the first time she's done my hair, i knew that i would never be able to find another hair dresser like her! Elizabeth takes the time and preparation to always make sure my hair looks it's best. From color to the cut, it always shines! There has not been one time that i haven't received a compliment on my hair since i have been getting service from Elizabeth! There has also never been a time where i was disappointed with how my hair has looked. I always enjoy visiting with Elizabeth when she's doing my hair. Always so nice to chat with :) when you look your best, you feel your best! That is always how i feel after Elizabeth does my hair. I recommend her for anyone! You will not be disappointed!!
September 24, 2013
Elizabeth is the BEST!
Elizabeth is wonderful! I am pretty picky about my hair and she takes wonderful care of me. She is wonderful with color and you cannot beat her haircuts! She will give you the best style for YOU..anyone can cut your hair but not everyone cares enough to tell you if that particular style is not right for you...Elizabeth does this with such grace and professionalism and you come out looking better than you thought possible. She is well worth the investment, I am constantly receiving compliments on my hair, I gauge a good hair cut by the amount of strangers that approach me about it haha..not really but you would not believe the amount of compliments I get daily. Check out Elizabeth you will not be disappointed!
September 24, 2013
DAWN ELIZABETH IS THE BEST!
Dawn Elizabeth is the best! Wouldn't let anyone else touch my hair or my daughters hair or eyebrows. From cut, color (she is the best colorist) to eyebrows, Dawn Elizabeth knows what she is doing! If your unsure about the look your looking for, ask to see her. She will give you ideas on the best cut and color for your face shape, skin tone, etc. I have always left the salon loving my cut, color and highlight/lowlights. Simply the best!
June 2, 2013
Great Facial, Not so much on the massage
My facial was amazing- 5 stars! She did a great job and I will come back again for another facial. The massage did not feel good at all, I would never get another massage here again.
January 2, 2013
I was able to get my haircut the same day I called which I believe is awesome! I had to wait about 15-20 minutes pass my appointed time but I do not feel that it was a big deal. The stylist Albana was friendly as soon as I walked in. Since it was new years eve there was not a receptionist and she had to answer the phone as well. She is very knowledgeable, friendly, and very good at cutting hair. I was even told, for the first time, that I needed to get a shampoo that cleans away the calcium build up on my hair from well water! The only hard part for me is not knowing how much I was going to have to pay. It ended up costing $50 just for a shampoo, cut and style. I am sure it is the norm, however, that is a lot for what I can afford. But she is so good at what she does, and finding the right the hair stylist I guess I will just have to pay the price!
December 12, 2012
I have visited this salon/spa many times for services such as haircuts and pedicure. The staff is very professional and experienced. They use a great product (Aveda). Our current stylist is Alayna, who is very experienced, and we will continue to visit for hair services. As with better salons, though, the prices here are higher. Overall, great salon and spa!
November 8, 2012
loved the staff but the staff are all gone
i rated the service quality and such very high because their have always been great. the problem is the staffs keep leaving. I had my hair done by jessica for a couple of years, i loved her, but she left so I started going to lauren. then she was gone too. not only that but i was recently told that the wonderful young lady (beckie) who gave me a great massage is now gone too. they offered to put me with other employees but this is just getting rediculous. not sure what is going on here but if they are firing these girls then their nuts.
June 11, 2012
Very good massages
Becky does great therapeutic massages, I would definitely recommend her.
June 2, 2012
very great experience, from the moment i walked in Kelly who was at the front desk was extremely friendly and very helpful. Had a wonderful pedicure by Michelle. Will be back again!!!
May 29, 2012
Never saw that coming
A month ago I got the best haircut of my life at this spa. The only problem is that my hair grew too fast. Went in to get it trimmed, by the same stylist, and received the worst haircut of my life. It was like she was a different person. She was mean and very sarcastic. I always tip between 20 - 30 % so I know it wasn't that. It was like I was getting my hair cut by her doppelganger. She had previously told me that I should never let anyone use blending shears on my hair because of the curl. What did she do? Chopped off most of my hair with blending shears. My hair is so short I cannot even get it fixed. I will go there again but I will use a different stylist. I am very disappointed.
May 20, 2012
Jeffrey is my stylist and he does an amazing work. I have thin hair and the cut is perfect.
March 21, 2012
Had a 60 minute massage w/ Diana & it was exceptional. I would highly recommend her & this spa. The facilities seem very nice. Not too crazy about the robe & slippers that I was given to use but thumbs way up on everything else :)
March 17, 2012
HAPPY ST PAT" DAY
This was my 2nd. time at De Leonardo , And I was very happy with my cut and color. I well tell all my friends and family. Thank you JESSIE HUERTA
February 12, 2012
Becky is Amazing!!
I am new to the area and was in great need of a deep tissue massage. I called this spa on a day when I was at the end of my rope. I was so fortunate that Becky had an opening for me. (This was very unusual because she is soooo busy). It was meant to be. She was AMAZING!!! She listened to what I needed and even took care of areas that I didn't know I needed. It was the greatest massage I have ever had.....I felt great for two weeks. Of course I made another appointment to see her and have been going regularly ever since. She has helped my with my hip pain and I feel the best I have in years. I can't wait to see her again. I hesitated to write this because I am sure it will bring her more business and she will be even harder to get in to but I will continue to make my next appointment before I leave each time! THANKS BECKY!!!
January 16, 2012
I came from another spa/salon (where the atmosphere was unprofessional) and decided to have my hair cut first to try DeLeonardo out. Lauren cut my hair and did a nice job and when I came back the second time she did a cut and color/highlights. This is the happiest I have been in years with my hair! What also drew me to return was the professional atmosphere - Lauren was very professional. Over the holidays I came in with my daughter in law and we had mani/pedi done - very relaxing - staff very professional, upbeat and fun! Thank you! Karen F.
October 19, 2011
The only reason I visited the Salon was because I followed Aliana,, the nail tech, from her previous salon. She is amazing, I will continue to go there because of her. I have not tried any of the other services, but may do so in the future. I liked the atmosphere and the people who work there. I did go there when it was under a different management. My experience at that time was not good. With Aliana there now, and the new ownership, I will certainly continue going.
August 23, 2011
So excited......greatly disappointing
Very sad after my visit on 08/19/11 to DeLeonardo. I had such high hopes for a day filled with relaxation. I was greatly disappointed with my services! PROS.....Albana!! Very kind and gives the most amazing facial. Thank you to her :) CONS.....1. Body Wrap: WORST SPA SERVICE I HAVE EVER RECEIVED. Advertised as being done in Vichey shower room which would imply that Vichy included. It is not! Very disappointed as this was the reason I chose DeLeonardo over another spa. Also, Rachel did not seem to know what she was doing. I was not wrapped above my midsternum region, remained wrapped for approx. 5 minutes (not long enough to generate warmth and detoxify). Rachel had placed towels across drain area of table so while hosing me down, all the water just accumulated around me making me feel cold and dirty. Given cold towel to wipe any remaining residue. Not relaxing!! 2. Massage, also done by Rachel. Let's just say her phone went off during my massage. Not cool....and no apology. Plus the room was freezing, I asked her to turn on heater which she did about 30 minutes into treatment. 3. Pedicure by Michelle was adequate but not spa quality for spa prices. Could go to the nail place down the road and get same result
July 26, 2011
De leonard spa is the best
Albana and her staff are AMAZING! I feel soo good when I come from their establishment! Great job girls!
July 18, 2011
I just got the best highlights saturday!! Albana did such an amazing job on my hair, even the style was gorgeous!! My highlights look so beautiful and natural! I am so happy and got so many compliments. I cant wait to see Albana again she is an amazing person and has a big personality!:)
July 7, 2011
This spa is hidden away and so much better than expected. Relaxed atmosphere, reasonably priced, professional and great services. Had the best facial I've ever had with Elizabeth and can't wait to go back!
June 23, 2011
Great value, great spa
I've been to De Leonardo's a couple of times now and have always had great service. Their packages are a great deal. Great place to spend a spa day with your friends!
June 17, 2011
Cute and clean spa. Nice atmosphere. Have been seeing Lauren for about a year and she does a great job.
June 17, 2011
Cute and clean spa. Nice atmosphere. Have been seeing Lauren for about a year, no plans to go elsewhere.
May 26, 2011
Very nice atmosphere-relaxing. Service was wonderful! Staff is very kind and friendly. Love the Aveda products and hair color.
April 7, 2011
Loved it! Betsy is awesome! My experience was like nothing I have ever had. She listened to me, found out what my issues were, and came up with the perfect cut and color for me. Then she actually took the time to make sure I knew how to create my look myself. The place is beautiful, and the staff is warm and welcoming. I even had a glass of wine. How great is that! I WILL be back, and will let everyone I know how great this place is!
March 8, 2011
A Beautiful Place to Be
De Leonardo Salon and Spa, an Aveda Salon, is a jewel in the Lakes Area. The Spa is lovely. Aveda products are high quality, environmentally friendly, and beautifully made, but atmosphere and products don't make a spa. We have a family of difficult hair: color, curly, straight, cowlicks, and teenagers. No problem. Carrie and Aldona are truly talented, but you won't go wrong with any of De Leonardo's talented staff. The fact that I recommend De Leonardo to family and friends speaks most directly to the quality of their work. On an interpersonal level, the staff of De Leonardo is friendly, proactive, well organized, knowledgeable, professional, and committed to their work. Make an appointment and have a beautiful day.
February 15, 2011
Great staff and services
I've been to the salon for both styling services and salon services and both are excellent. They offer a variety of services and packages suitable for everyone and occasion. My son and I go to Lauren who has great availability, personality and talent. Working with a teenager isn't easy but she does her best to accomadate her needs and mine! I would and do recommend to many.
January 22, 2011
I have gone to De Leonardo since last summer for waxing. Christie is the best! She is professional and positive. The quality of the products she uses are great! My friend and I went for the $99.00 package for the mani, pedi, facial and massage today. It was fantastic. The staff stayed after closing. Jen is a new massage therapist there and definitely worth the money. The atomosphere is relaxed and soothing. I have a coupon for my next visit and will schedule very soon.
December 14, 2010
Definitely Worth The Drive
I have been with Carrie at De Leonardo Salon & Spa for a while now and she is absolutely great at perfecting the color that I want. She always pampers me and makes me feel so relaxed at every visit. I used to only have to travel 5 minutes to get there until I recently moved. Now I travel 50 minutes to get my hair done here because it is that GREAT!!!!!! De Leonardo Salon & Spa is the only reason I ever visit my (old neighborhood) I would recommend this salon to anyone!!!! :)
December 11, 2010
Aveda has outstanding products that are good for you and your hair. My hair is difficult to dye and the hair stylists really know what they are doing. I would recommend this spa to anyone I know.
October 13, 2010
I love getting facials and especially love the results from the keratin plant peel. What a difference it makes on my skin! Elizabeth is wonderful and does a great job of pampering me. I love the Aveda products too. Daryl R.
September 2, 2010
I drive 30 minutes to get to this salon because of the expertise of the staff, the sugar wax that they use which is less irritating than beexwax, and because they know what they are doing. I get to visit spa like rooms that are very private and every person I have had services from knows what they are doing and is very talkative. I enjoy the time I spend there and will continue to return.
July 28, 2010
I saw a woman I did not know at Lifetime Fitness who had a haircut that was so stylish and unique that I had to asked her where she got her hair cut. She referred me to Jeffery and I have never received so many compliments on my new hair style and color since I had Jeffery perform his magic touch on my hair. He gave me a style that compliments my features , easy to maintain, and still looks terrific a month later. He also took his time when he cut my hair to make sure it fall exactly right. Applause ! Applause ! Mary Bertin
July 15, 2010
Jeff- The Very BEST Stylist and Color Guru
I have been a client of Jeff's for many years and will go to no other. Jeff is extremely talented in cut and color. I receive so many compliments on my color, especially. Jeff is also friendly, extremely flexible regarding scheduling, not to mention cute and funny! Going for a cut and color is actually fun at DeLeonardo's and close to home. Besides, Jeff is so experienced you do not have to spend hours at the spa waiting around, he manages his time with the expertise of a well seasoned professional. I have not tried all of their services as of yet, but they have some great deals and packages. I amplaning on a massage soon!
July 13, 2010
Betsy has been cutting my hair for almost 20 years and I would follow her anywhere. I'm glad she has landed at DeLeonardo's, as the atmosphere and staff are very welcoming and the whole experience is wonderful. I highly recommend the salon and am looking forward to experimenting with the many services offered.
July 7, 2010
The Best Salon!
I have been going to this Salon for a few years amd absolutely LOVE the whole experience.I have to admit that I strayed once to a different salon, but won"t do it again. I now take my daughters here as well. The staff are all warm and inviting and very knowledgeable about their areas of expertise. The atmosphere is very relaxing. They are all the best !
June 29, 2010
I found this salon to be a wonderful experience from the moment I was greeted at the door. Everyone is warm and friendly and makes you feel like you are the most important person to them! I have been seeing the same person for my hair since I was in my late teens, being that I am now in my late 40s she has now retired. I love Aveda products so I thought I would go in and see what the salon had to offer. Well all I can say is they were so wonderful, I left knowing that I definitely had found the right place for me and have already been back for color and going back again tomorrow for a Keratin treatment. I am looking forward to experiencing many of the spa services that they have to offer in the very near future!
June 29, 2010
Love my hairdresser
I have been going here for years, before it was De Leonardo... love the remodel. I get my hair colored & cut. Carrie has mastered the best look for me. I work with the public & am frequently asked where i get my hair done. Love the aveda products... great staff... will return.
June 9, 2010
The first thing they offer you as you walk in the door is water, wine or the yummy Aveda tea. I love having my hair done and listening to the play list. I've been going to De Leonardo since it was The Works. The remodel is beautiful and the staff continues to please. I utilize both the salon and spa. I love the calming aroma of the Aveda products and smell like it for hours after. aahhhhh See you in 5 weeks!
June 9, 2010
I always feel pampered when I leave De Leonardo's. I also love the aroma of Aveda that stays with me after my facials.
June 7, 2010
My Personal Experience
I have been going to DeLeonardo Salon & Spa since it was purchased from the previous owner. It has been totally redecorated and is beautiful. Everyone is extremely polite and helpful. I have had several massages and facials and everyone of them were fantastic. And of course my exceptional hair stylist, Carrie, who is just the greatest. I would highly recommend this salon and spa to everyone. They totally cater to each and every client. J. R. Wixom
June 6, 2010
I just happened to find this Spa while working and started getting my haircuts with Kris. I love his work. I keep making my appointments there, and will be getting a massage and facial very soon. Never have I loved a spa like this. I will keep coming back. -Katy
June 5, 2010
I only go there for pedicures and massages! Wonderful surroundings and great staff
May 31, 2010
Wonderful spa experience.
I have had 4 facials so far by Elizabeth and I love the results. She is professional and very qualified. I also have had my hair styled by her and others. Everyone does an exceptional job. I love going to the spa because it feels good to be pampered and I leave there relaxed and refreshed. I love the tranquility of the back spa area. It is so peaceful. I also love the Aveda products.
May 28, 2010
I received a gift package from my step-daughter for Mother's Day and now I keep going back! Lovely facilities and lovely staff!
May 25, 2010
I had gotten a spa package with my best friend and loved it. It was the most relaxing and pampered day. She ended up getting her hair done by Jeffery and loved it and recommended I try it. In less than a year we have recommended the Salon to 8 different people who use the salon & spa services. Try them you will not be disappointed!
March 21, 2010
Get them to know you!
I am a repeat patron of DeLeonardo Spa. I do not utilize their salon but use their spa every 2 weeks to assist me in managing my symptons with fibromyalagia. I have found that the proper way to obtain the best service possible in a spa service is to allow the staff to get to know you. I have found the staff is extremely committed & passionate about providing you the best experience possible. Trisha is the massage therapist that I have utilized when seeking relieve from my discomfort. She has used a variety of treatments to provide me a wonderful massage experience. I never expected the moon the first day I walked in there, I was willing to take the time to have her get to know what I needed. I also choose to provide my husband a massage on Valentine's day & he stated that Diane was terrific! My belief is that you cannot show up for a one day experience & expect something as intimate as a massage to be everything you expect as your expectation are unrealistic. Massage theraphy is a different experience for everyone & these therapist understand that. They will welcome you on a infrequesnt basis but your expectations have to be in-line for that experience. If they get them to know you & your needs in relation to a body massage it will provide you an amazing experience. I find the atmosphere to be calming & beautiful to enjoy. I truly enjoy my day at the spa & count the days until I can return to this place that offers me some tranqulity. My appreciation to Trisha & the entire staff for providing me such enjoyment.
March 8, 2010
I recommended that a friend come with me to the spa. I adore Jeffery and Trish, along with most everyone else there. The receptionist with bright red streaks wasn't the least bit friendly. I was given $15 cards that I was unable to use. All of our services were great for the most part. The older blond doing my friends massage was pushy and acted like she couldnt wait to be doe, with her constant sighs while massaging my friend, not to mention her squeeky shoes! We were told once we were ready in the locker room to open the door, well we didn't have to because she did for us, apparently 5 mintues was way to long for her to wait. I hate to complain but I really wanted my friend to have a great time, it was her first time at a spa. I will return for hair services and facial ( mine was amaziing) and only recommend Trish for massages, the blonde older lady in a rush really kind of ruined my day and made me feel like an idiot for briinging my friend there. I got a great deal for sure, but when we went to pay there was a difference in what I was told when I book and the actual price I was charged. Overall the the services for hair, massages by trish, facials and pedis are great.
January 26, 2010
Over the holiday, my friends and I enjoyed a package that they have. It was a 1/2 hour massage, facial, manicure, and pedicure for under $100! It was great and we had the best time with the staff. I have since gone back to get the best hair cut ever with Jeffrey V. He is awesome! I would strongly reccomend this place to everyone tired of their current salon. I will be back for sure! Elizabeth
November 6, 2009
I was told that I would be enjoying Spa services, and I would be pampered. Unfortunately, due to the staff messing up my appointment I was rushed through a massage, and told that it was my fault for not calling them the day before, to confirm my own appointment. It is unfortunate for a new salon to get a bad rap, but even more unfortunate Aveda backs them up. Tell all your friends not to go here!
Dear Cindy, We were so sorry to read that your visit with us was not a good experience. I assure you that it has never been our practice to have our clients call to confirm their own appointment. I have looked back into our history to try and contact you so we could at the very minimum return your money. Unfortunately we don't have a "Cindy" on our books before or after November 6 for six months. Please allow us the opportunity to help you out in any way we possibly can. Customer service is our greatest priority, to such extent that every valued client leaves with an anonymous self addressed survey so we may be made aware immediately of any improvements that need to take place. This area I have also checked to see of your complaint and have also not been successful. I am sure it would not be any ones attention to make accusations that are not true, so please help us to make every effort to make amends. Most Sincerely, The De Leonardo Management Team. 248 669 3130
February 3, 2007
What a Great Experience!
From the moment I walked in everything was great! The spa area of the salon is beautiful and smells wonderful (I love Aveda!). I arrived early and the waiting area was dimly lit and outfitted with super comfy massaging chairs. Altogether the ambiance was peaceful and relaxing. The massage and sinus cleansing treatment were among the best I've experienced. When all was done I took a long hot shower in the women's dressing room, which also was outfitted with slippers, robes, towels and hair dryers. They seem to have thought of everything! It was a great experience -- I'll be back before long!
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