Customer Reviews (13)
August 31, 2013
The service I received on my original visit was good. I came in with a Groupon which was a gift. I decided to try gel nails for the first time ever. I was told that they were wonderful and would last at least 3 weeks and were good for my nails. But when I came back to have them fixed after only 9 days the story was totally different. She said that 1 to 2 weeks is the normal time that people come to fill them. She also said that after removing the gel the nails will be weak. She did say that we had miscommunication. But who's fault was that? To add insult to injury she charged me an additional $10.00 to remove the botched up job that she has done.
July 2, 2013
My daughters (grade school age) and I are going to a destination wedding. We called destinations and spoke to very professional staff who helped us schedule manicures and pedicures for all three at the same time! Christie was wonderful!! I was also able to schedule a facial for myself at another time where Lennette was amazing!!! I recommend them both to anyone!!
December 11, 2012
My experience at Destinations has been a very good one! I go to the Destination Island for my waxing and nail services and I go to Destination Manhattan for my hair services! Both the salons are so different but yet the same! I love the different themes at both loactions! They always have great sales and super cute accessories. The fruit water is so amazing! They always have a different kind when I go there! The front desk is very welcoming and I feel comfortable when I arrive there (women we all know we need to feel comfortable when we go somewhere or it doesn't work). It's safe to say I love Destinations, and I WON'T go anywhere else!!!!!!!!!
July 22, 2012
When I booked the appointment I was told to arrive 30 min early to enjoy their steam shower. When I arrived I was told I was there way too early and they weren't sure what I was going to do for that long. I let them know I'd been told to arrive then and the girl said "hmm, I guess we need to all get on the same page." She led me to the spa and showed me the locker room. She noted one of the lockers was full of dirty things and closed the locker and then gave me another locker. The dirty things were all there when I left an hour later. My skin care artist showed up 10min late and said "are you my client?" I didn't know her and she didn't introduce herself so how would I know. During the facial there is a very loud conversation going on in the next room it sounds like a bar room with spa music in the background. The facial itself was alright and as she starts to put cream on my eyes I'm thinking hmm she's done. At this point she did not give me a steam treatment or extractions. I've had a $20 facial in new york and even they gave a steam treatment with extractions! At checkout I was given no information about the products used or anything I should try to accomplish with my skin. I will never go back.
February 18, 2012
The worst guest experience ever!
This spa should remove the title spa from there name! I was treated to a birthday spa certificate and booked a facial and massage for my birthday. They apparently were so busy they did not have any robes to offer me, they told me my facial would be first due to a mix up in scheduling and promptly put me in 104 degree steam shower for 20mins & gave me a thin spa wrap and a hand towel to dry off! They whisked me into a freezing cold hall & treatment room with no robe for my facial soaking wet! I come to find out that the lack of towels was not due to being so busy they had a flood in one of the treatment rooms and used all the towels to soak up the water, the room smelled of water, mold & a strange odor on the sheets. My massage was ok but I was there to relax and I felt like I was put through a rough 55 minutes of torture not relaxation! Her touch was rough & awful. When I complained to the desk about the lack of towels or a robe, she did give me a 20% off my facial treatment, she did not know how to handle my spa finder gift certificate, What a rip off !This place needs to understand what a spa experience means. Lots of training needed to bring this place up to a decent Spa standard. Sheryl S. Las Vegas NV.
February 17, 2012
A valuable find
Jet lagged, tired from sitting in a car for hours, this was the perfect excursion to relax, with a facial and a massage. The soreness and aches melted away and I was able to enjoy my trip therein.
August 20, 2011
great spa experience
I did a detox trip to this spa. With working out nonstop I have needed it. I did a steam room with aromatherapy, a detox jet tub soak with oils and it was just amazing. Very intense but it worked wonders on my skin. I finished with a rain shower along with a scrub. The girls were great and very nice and the place is very relaxing. Loved it.
August 8, 2011
For Reflexology - Never again!
I have waited a week to write this, trying to calm down from the most HORRIBLE spa experience I have ever had. I chose this spa based on published reviews but my experience was nowhere close to what I read. The first problem was that the receptionist made a mistake with the appointment times, even though I called to confirm. When the guy finally did arrive, it took him nearly 15 more minutes to "get set up" causing us to wait a total of 45 minutes. I have no idea what the massage therapist's name is because he never introduced himself. In fact he barely spoke at all! NO ONE asked any questions about massage requests or previous injuries etc. Most other spas have a form for you to provide this kind of information. I do have skin pressure issues, but he did not seem to care, even when I told him to "lighten up". He rubbed my feet so hard they were bruised the next day. On a positive note, the spa was clean. Perhaps their other services are better, but I will not take the chance to find out.
June 27, 2011
Great Salon and Spa
Just went there for my first time and it was amazing! I got a hour massage and a refresher facial. I felt so relaxed and was amazed how clean and pretty the spa was. I asked the front desk about hair sylist and they referred me to one to get a cut. They did a great job and made an appointment to come back and get highlights. Also noticed they had a Academy. I got a tour right away and sat down with the owner and she gave me great information about the school!
April 2, 2011
I was so relaxed after visiting this place. Everything seemed so clean and modern. Definitely felt like I was in a different world.
February 5, 2010
I've been to Destination Manhattan for both waxing and massage, and both times were fantastic. My esthetician was very efficient and gave me a nearly pain-free wax (most impressive!), and my masseuse had magic hands!
June 10, 2009
I had such a wonderful experience at Destination Manhattan, my experience started with the great staff, they were so helpful when I was booking my appointment and it continuted when I got there, and it didn't stop and until I left. My service was amazing, I recieved a massage and pedicure and it was the best service I have ever recieved. I would recommend everyone to Destination Manhattan and there other Locations around town!!!
March 1, 2008
Destination Spa has a relaxing atmosphere and wonderful staff. The masseuse went the extra mile in giving me the best deep tissue massage I've ever had. Everything was calm, beautiful and, again, very relaxing.
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Destination Manhattan Spa Salon
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