Customer Reviews for Elite Retreat Day Spa and Salon (7)
January 9, 2015
What a waste
My husband brought me a $200+ gift certificate for my birthday in December 2014. I scheduled and appt for Jan 9th, 2015 back in Dec 2014. When scheduling I asked for 2 services--1-body wrap and 1-eye facial. The lady on the phone asked me for my phone number as she would call me a day prior to give a reminder, which was not done. Then asked if I had a gift card, which I said yes. When I got there, the lady at the counter asked me for my phone number and stated we did not have it on file. Ugh! The body wrap and eye facial received was really nice. After receiving the services I was asked appox 3 times if I was paying w/ a gift card--made me feel really uncomfortable as though I could not pay with any other means. Clearly my gift card was not entered into their booking system or they thought I was going to bail! Bad customer service!!!
May 15, 2013
Very disappointed, horrible first impression
My husband scheduled a one hour massage at Elite for mothers day. I showed up at the scheduled time and she tells ms that my massage was actually scheduled for 30 min later. I know that it wasn't, because there was a lot of planning that went into what time it was scheduled. She calls the therapist to see if she could arrive a little early to get started as I had somewhere to be shortly after the massage. The therapist didn't know she had any appointments and wasn't planning to be there at all! However, she said she could get there in about 30 min and I tell them I will come back. I cancel my plans for after the massage and waste half an hour then come back. They then tell me that they didn't know I was coming back and that the massage therapist would not be coming in:( I wish I could speak to quality of the massage but unfortunately they cannot even get the scheduling right.
I agree this is a horrible first impression. We truly care about our clients and their schedules. I will make no excuses for the massage therapist not knowing her schedule. She is no longer with us. This is not how we operate. She was new with us . I remember the receptionist informing me about this incident. Like any other business, we have things go wrong from time time. I am truly sorry this happened to you. I invite you to try us again.
January 27, 2013
I chose this spa because it had several favorable reviews. However, the massage was average, the room overheated and the bed uncomfortable. I asked for a deep tissue/sports massage and I must assume the therapist did not have the expertise to administer that type of massage.
September 3, 2011
Love hair services at Elite
I have been going to Elite Day Spa for a few years to get my hair cut and styled. The stylist I see is helpful and professional. She does a great job!
April 20, 2011
Awesome couples massage
I enjoyed my visit to Elite Retreat. From the time I made the appointment until the time we left, the staff was extremely pleasant and professional. The swedish massages were awesome! We will definitely visit again!
December 12, 2007
Great Massage therapist!!!
When joining this club, I was upset to see that my favorite spa had only three stars. Ive been going there for 2 years and have nothing bad to say about it. My massage therapist is professional, always on time, and absolutely fantastic at what she does. I have been to 3 other massage therapists and I have no urge to find a new one anymore. J, or so I'll call her, is more than qualified to calm your nerves. I am more than happy to give Elite Retreat five stars for their service... and while I'm at it, two thumbs up!!!
November 15, 2006
This Spa is Great!
I bought a gift card for my girlfriend and she loved it . She really enjoyed the this spa, especailly her massage. They really treated her first rate. I will definately buy her another card for here again.
Load 7 More Reviews +
Rate this Business×
Preview of your Review
Elite Retreat Day Spa and Salon
Would you visit again?
By submitting a review you agree to our Terms & Conditions
Facilities & Amenities×