• Essential Massage Therapy
  • Essential Massage Therapy

  • About Essential Massage Therapy

    View Treatments Menu  

    Essential Massage Therapy is a Ferndale, Michigan spa that believes that massage is not a luxury for the few; it is an acquirable necessity for all. The spa strives to create a serene and peaceful experience for clients with staff members committed to providing clients with special care and consideration. During the client's first visit, they must fill out a health history form and will work with their therapist to determine treatment needs and goals. Certified and licensed professionals perform a variety of massage modalities such as Swedish, deep-tissue, hot stone, couple's, Thai, reflexology, reiki, neck and shoulder, and chair. Some of the spa's unique offerings include massages relating to women's reproductive health including prenatal, fertility, and labor massage.

    Location

    Essential Massage Therapy

    ADDRESS

    22941 Woodward
    Ferndale, MI  48220
    United States

    Phone: +(248)547-5428

Services View Treatments Menu

Massages

Deep Tissue

Hot Stone

Prenatal/Postnatal

Reflexology

Swedish

Essential Massage Therapy

4.00 out of 5 stars
Overall rating based on 9 Reviews
7 of 9 (78%)
Customers would visit this business again
Write a Review
The owner is a THIEF
By KCC | April 13, 2012
1.00 out of 5 stars
2 of 3 People Found This Review Helpful
My husband used to buy me several gift certificates every Christmas for Essential Massage. My last GC for the year was about to expire and I scheduled the appointment before it did expire and mentioned that to them. When I got there they refused to accept it. I argued with the owner about it, and she is very stupid. She said "how would you like it if you gave service but didn't get paid?" in an attempt to defend herself. I said "My husband already paid you months ago for the service. You got paid." She's a thief. I can't believe she's still in business. I have never looked someone in the eyes, have them try to defend that it was OK to steal our money. I hope she closes her doors!
Would you visit again? No
Service Quality
3.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Response from Essential Massage Therapy

We're very sorry to hear that you had a less then desirable experience at our office. We value all of our loyal clients, especially those who have been with us throughout the 9 years we've been in business. We always hope that everyone has had nothing but the best massage and customer service experience possible. We do not have any recent record of this type of situation occurring, and after checking with all our staff members we are not sure who you spoke with, but can assure you it was not the owner or a manager. We would have been more than happy to honor your gift certificate. We tend to be rather lenient with our gift certificate policy, and would not have refused to honor it at the time of your appointment, especially if you had already mentioned the expiration date upon scheduling and received approval to redeem it. When this occurs, our receptionists always make note of the approval as to avoid any confusion at the time of your visit. Our gift certificates also have a one to five year expiration so if purchased in December would not be expiring in the month of March or April. Our owner is a therapist herself, and because of our flexibility on this policy, it is rare for her to speak directly to a client regarding gift certificate issues. If you would like to contact us at 248-547-5428, we would like to resolve this matter for you, by honoring your services or refunding your money so that you may have the relaxing and wonderful experience that we strive to provide for all of our clients.

Somewhat disappointed
By RichardL | November 12, 2011
2.00 out of 5 stars
8 of 19 People Found This Review Helpful
My family and I have been regular customers of Essential Massage for years and we habitually buy each other gift certificates for birthdays, etc. I happened to find a GC that expired so I called to schedule an appointment and the receptionist told me that it is their policy to not accept expired gift certificates. It's one thing to deny expired coupons but my wife paid $70 for the gift certificate and my feeling is that we should not be denied the use of this certificate. I think that it is a bad business policy. In addition, I have been there and paid for services out of my pocket since the time that my wife purchased the GC. The things that we enjoyed about EM is that it is low key, professional and convenient to our neighboorhood. Unfortunately I feel ripped off and disappointed and Essential Massage has lost a long time repeat customer. I would reccomend that if you go there for services, do not buy a gift certificate.
Would you visit again? No
Service Quality
4.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Atmosphere
3.00 out of 5 stars
Staff Expertise
3.00 out of 5 stars
Response from Essential Massage Therapy

"Gift certificates are available for purchase and make a great gift. They do, however, expire within one year of purchase and we cannot extend the expiration date. We apologize, but gift certificates cannot be replaced if lost." This policy can be found both in our brochure, as well as on our website. We also try our best to state our policy to every client who buys a gift certificate at the time of purchase. Our number one goal is customer satisfaction and we apologize for any disappointment you may have had with both our policies and your experience. Unfortunately, our receptionists do not have the authority to make exceptions to our policies, however, if you would like to speak with a manager regarding this matter please feel free to call our office at 248-547-5428. In the past we have allowed loyal and valued customers to use expired gift certificates Monday thru Friday with manager approval. Again we sincerely apologize for any inconvenience and hope that you will give us the chance to resolve this matter.

The best massages around!
By SarahF | April 7, 2011
4.00 out of 5 stars
9 of 22 People Found This Review Helpful
I have been here on a few occasions and each massage I have had (all different therapists) have been amazing. The spa is not "fancy". Its very low key, down to earth which is nice when you just want to run in, get a massage. The parking is good - both lots and street parking nearby. I would not hesitate to send anyone there. The massages are reasonably priced and a much better massage than a lot of the big name spas in Birmingham. Its really my go to place!
Would you visit again? Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
4.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
Best massage in the Detroit Area
By cathleenr | November 21, 2010
5.00 out of 5 stars
13 of 32 People Found This Review Helpful
I just received a deep tissue massage from Lisa and I have to say it was the best massage I've EVER had. The entire experience was wonderful. The staff was professional, the atmosphere was calming, and the aches I went in with are gone. I've already booked my next appointment it was that good!
Would you visit again? Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
Awesome Experience!
By TiffanyB | May 23, 2009
5.00 out of 5 stars
24 of 45 People Found This Review Helpful
I got a deep tissue massage from Lucas and it was great! He targeted my problem spots and when I left I was in a lot less pain than when I arrived! His expertise was evident in his ability to tailor the massage to my needs instead of just going through a standard routine. Thanks!! I'll be back soon!!
Would you visit again? Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
Great experience!
By JoeR | February 7, 2009
5.00 out of 5 stars
32 of 61 People Found This Review Helpful
My first visit to the spa was a great experience! The staff was very friendly, the room was quiet and relaxing and Lisa gave an excellent massage. I will definitely be back!
Would you visit again? Yes
Great massage!
By TMK1 | September 17, 2008
5.00 out of 5 stars
22 of 55 People Found This Review Helpful
I just moved to this area from Chicago and I used to get massages almost every week. I'm so happy I found Essential to continue my regimen in Michigan and get out all my sore spots. The staff was so nice and even recommended all the best lunch spots. It was quiet and the dark colors were relaxing. I have seen two therapists here so far and both were good. Lisa ROCKS!
Would you visit again? Yes
prenatal message
By awesomema85 | February 27, 2008
4.00 out of 5 stars
33 of 57 People Found This Review Helpful
Twice I've been here and I have had totally different messages and they both were better than the average mesuse.
Would you visit again? Yes
Greatest Massage Ever!!
By Tracy622 | March 7, 2007
5.00 out of 5 stars
28 of 65 People Found This Review Helpful
Essential Massage Therapy was beautiful, clean, modern decor and lots of friendly staff members. I have to say that I get massages about 4 times a month and this was the best expirence I've had to date. This was my first visit to Essential Massage Therapy, but it will not be my last. I highly reccomend anyone who is looking for a great massage and friendly people to visit this wonderful place!!!!!
Would you visit again? Yes

Location & Hours

Business Address

Essential Massage Therapy

22941 Woodward
Ferndale, MI  48220
United States

Phone: +(248)547-5428

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