Customer Reviews (9)
June 20, 2013
Very disappointed, save your money
I think that I had a very high expectations because of the reviews and the price. I was in there for more than 3 hours for mani. Pedi. And it was the most basic one plus shellac. I think they didn't know what to do when I said that I want the shellac. Even though when I booked my app. I said I might get shellac they said "oh it's ok you can decide when you get her" It was shocking that only one technician knows how to do the shellac, in a place like this that charges $85 for manicure. My nails are not good, they do not feel smooth, normally they are perfectly smooth and filed when i get them done in my other salon. I will be going to my old salon in a couple of days because my nails are just not good.
October 8, 2012
I had partial highlights done and it turned out great. The customer service was great.
February 17, 2012
Excellent Beauty Spa, Make it your one stop!
I highly recommend The Grand for all of your haircare needs. I have been going to Krysta for 2 years now and she is the BEST! B.E.S.T!!! Fantastic color (I am blonde and do high-lights and low lights) and killer hair cuts/style! She really is terrific at consultation for what will best suit your style. Also, make-up artist Joy is great too! She has 15 years as a Chanel make-up artist and picked the best poppy red lipstick for my skin tone, and does a stunning eye! Check them out if you are looking for a change!
August 20, 2011
I would recommend
I had a 90 deep tissue massage. The facility was what I expected for a mid to upper price point spa. The staff was pleasant and the massage was done well. I like to be asked when there is 5-10 minutes left in the massage if there is a particular area that needs additonal work and that did not happen. All in all the experience was positive and the staff and facility was nice.
August 20, 2011
Appaling Customer Service Experience
I was so excited for my appointment at the Grand Spa - a massage followed by a facial. After my massage, I was told my facial would begin in about 15 minutes. After sitting for almost an hour in the waiting room and not one person checkingon me or providing an update, I thought this must be a joke. I went downstairs to check what was going on and all the staff had to say was that the esthetician was running late. Really? After I sat for an hour, no one thought to come and check on me? How is it possible that the service can ruin a day at the spa? Well, the Grand Spa did just that. I would not recommend booking back to back services or expecting the staff to be overly helpful. I have never been so disappointed with a spa in my life!
January 19, 2011
I love my highlights!
I went and had highlights for my hair and I am very pleased with the end result. I also love the atmosphere and I plan on going back for other services.
February 8, 2010
Good atmosphere and spa area, not the best massage
The place has a great atmosphere. The dry sauna, steam room, showers are seperate for the men and women and are scheduled so that you have the cozy spaces to yourself to relax. That was the best part of the spa experience for me. I purchased a couple's massage for myself and my girlfriend as an early Valentine's gift, and from my experience and from talking to her about hers, both the guy and the girl giving the massages just went through the motions of rubbing certain muscles in a certain order. They neglected to look at the sheets we filled out ahead of time about our particular desires for the massages, for example, I had just bruised my knee skateboarding that morning, wrote this down for the therapist, and ended up getting a vigorous rubbing on my very noticibly swollen and bruised knee. There is an art to giving a massage that starts with a basic understanding of what to do, but requires paying attention to finding and loosening the tight muscles and areas of your client. My massage therapist definitely had not been fully trained or attentative enough to do this. If I was 50 years old and liked attractive 40 year old women, I might have been happy with her, but if a woman is going to give me a deep tissue massage, she needs to be a 6 foot tall Russian, not a pretty petit woman. On a whole, I would send my girlfriend back if she really wanted to go since she was happy with the experience (She is not as experienced with recieving massages), and I would just ask to chill out in the men's sauna area while I waited, especially for the price of a massage at this spa.
October 15, 2009
I was waiting for my wife to get her treatment and they invited me to use the mens facility "on them". Very friendly place, clean and great Steam Sauna area.
August 24, 2009
For what it offers I dont think it is too expensive - you will love it! In the past, I have paid about $525.00 for about 6 hours in the spa and it was just as good as what they offered here - The staff was incredible and the services were outstanding. A must do!
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Grand Beauty Spa
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