Visual Changes Salon and Spa

Visual Changes Salon and Spa

Address & Info
8529 Baltimore National Pike,
Ellicott City, MD 21043
United States
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Hours of Operation
Mon: Closed Tues: 1pm  -  9pm Wed: 9am  -  8pm Thu: 8am  -  9pm Fri: 9am  -  6pm Sat: 9am  -  5pm Sun: Closed
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Customer Reviews for Visual Changes Salon and Spa (14)

July 14, 2013
Good Massage- strange situation
I went in for a massage and was seeing my usual therapist, Amanda. I go back in the massage room and another Amanda shows up. I was so confused because the Amanda I had previously had left and I didn't know it. When I scheduled my appt with her I wish someone would have called to tell me she left and our new therapist is also Amanda and you can try her out. Overall it went well just was surprised in how they handled it.
October 3, 2012
Still waiting...
A week ago, I went in for an all over hair color. This was the first time that used this salon for hair services. I decided to give them a try since I love Aveda, and the fact that their products are all cruelty-free. Well, now know what it feels like to want to cry in a stylist's chair. We discussed what color I was looking for prior to beginning the service. Well, that is not the color I got. I wanted a light brown and ended up with black hair!! Now I understand mistakes happen, and I would never have escalated the situation if they had simply admitted that this hair color was awful, and certainly not what I asked for. Experienced stylists know their color, and can gauge how different hair textures and colors will take. If you are a new client, you can appreciate that the shade may initially come out a bit darker or lighter than anticipated. But this was completely off, and they made me pay for it anyways, even though I was shaking when I left. They offered to fix it, which I initially accepted before I came to my senses. The stylists appear young and inexperienced, with maybe one or two exceptions. I called three times to speak to the salon manager, simply to get my money back. I am still waiting for a call...
September 20, 2012
I am very upset at the state of my gel manicure. I went there as an evening appt and the lady assigned to me was very nice, friendly and professional. I had some waxing done, which went satisfactorily as well. BUT, my nails look retarded. I noticed in the beginning that there was a lot of back and forth with the UV dryer and how many times I had to put my hands in there to dry. I chucked it up to difference in techniques of the technician. But when I got home, I realzied how "clumpy" and "ridgy" (for lack of a better word) my nails looked!! I had some nails that weren't completely covered, and since I used a dark color, it was more obvious. I had reminants of the previous color I used (red) left on the sides of my nails. I even saw that 2 nails had some "stuff" underneath creating even more ridges. I am so so upset at this, Calling back I was told "company policy does not allow refunds". I had to get an appt to have it redone. I called back later to switch the time to an earlier appt and they "didn't have any available". I'm so disappointed. As a business owner, I hate to see bad reviews. But this is one time that I cannnot let this pass and they company, I hope, is aware of my displeasure!!!!
July 31, 2012
re great place for hair cut
went for hair cut got 4 star treatment
January 7, 2012
best spa day ever!
What a great experience my 8 year old daughter and I had on 1/7/12. I received a hair cut and my daughter elected for the spa pedicure. Our experience from beginning to end was fabulous! And what a nice business philology this company has...impessive! All the staff was friendly and they went out of their way to welcome us. We will go back very soon.
March 17, 2011
Love this Spa!
Visual Changes is a great place to have anything from mani/pedi up to hair done with style and comfort. Love Fran, Amanda, Sarah and everybody else who pampers me on a monthly basis!!! ~Terese B.
March 16, 2011
Just the right amount
This is a great place to go for facials, eye brow waxings and manicures. The services are all high quality. It's not an "over the top" spa and is fortunately not priced that way either. It's just right!
March 15, 2011
Quality Services with Amazing and Unique Treatment-feel like you are VIP
I made a mistake and got a haircut at a cheap place-not VC. Sarah was my rescue-and totally redid it and gave me a great look, she informed me of all the ways I could help in the growth of my hair etc-she is very informative, and used her scissors with precision. This is an amazing spa as well-all tucked away, many people don't realize the elegance and relaxing beauty of VC. Whenever my mom comes into town-we head over for some relaxing girl time and always enjoy every moment of it-with the robes that just make you feel special-to the the excellent customer service on top of wonderful service. We always love Chrystal doing our feet-she makes us feel wonderful, our feet glow and look amazing when we are done! VC is very different from most salon and spas, they do things differently-with I guess full goals for all employees, so you won't hear people gossiping about others-trying to get you to come to them next time and other uncomfortable things you find at other salons and spas. Here they work as a team and it feels like it-from the person who greets you to the final polish-you really feel like a whole team is working together just for you-using your name as if you are VIP. I recommend them to anyone who wants quality service!
March 15, 2011
They Made Me a Loyal Customer
I've been going here for 5 years and I'm very pleased with the service. It is such a treat to get a facial from Fran. Ed does a great job cutting my hair. He knew what I meant when I said, "I don't want to look like a soccer mom." I also love that they give hand massages while I get my hair cut. Yes please!
Kathryn P
January 3, 2011
Very Disappointed
I cannot recommend this establishment. Sarah gave my daughter a bad haircut, tried to fix it and made it worse. She had hairs on her head less than 1 inch long. Watch out when she gets out the thinning shears! It will take months to recover from this Horrible!! hair cut.
December 16, 2010
Massage Therapists and Hair
I go to Sarah for my hair cuts and Aveda coloring since she took over the salon from her Father. I find her haircuts to be current and stylish . She never keeps me waiting and she keeps her skills up todate with various training seminars. She did the hair of my daughter in law's wedding party and they were lovely. The two massage therapists there Joy and Amanda have great technqiue and would recommend them both. Enjoy the free hand massage you get when sitting in the stylist chair by various employees who accomodate you in a pampering way with this special treat. They offer you a cup of tea, coffee, hot chocolate and there are various special events throughout the month, year that I enjoy. Click on Facebook and look them up because the daily specials when posted are a cost saver
November 16, 2010
Mixed feelings
I was put off by the way the phone was answered every time with "This is Visual Changes. Who is calling please?" I wouldn't have minded, except that when I stated my name immediately, as demanded, the person had to ask my name again when I made the appt. I found the staff very professional and the prices decent. Didn't like having way too much Aveda waiting in a basket for me at the end. I got hair services [good], express pedicure [basically toe polish ONLY no callous relief & a waste of time for me], massage [not enough pressure even though I requested it several times], and facial [this was my 1st & last facial]. Basically, I will use them again, but probably for hair services only.
September 19, 2009
Great Place to Relax
I had an appointment for a massage and found out they were offering specials for the month of September. So I added on a facial for $40! It was such a great relaxing morning and nice treat. I would definitely recommend visiting this spa if you are in the area. They offer lots of specials that you can find on facebook if you become a fan! The staff are so professional and friendly! What a great experience!!
August 11, 2009
Great Place to Relax
This spa is so nice and the staff are very friendly and accommodating. The massages are fabulous! Joy is great- strong hands and very professional. You won't be disappointed. :)
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