Customer Reviews for Serendipity Boutique and Day Spa (34)
December 6, 2013
I had a french manicure done at Serendipity prior to a large professional meeting. Staff was very friendly and accommodating! I highly recommend Serendipity to anyone in KC!
April 27, 2013
First time visit
Sue was wonderful! She did an awesome job with my pedicure. I enjoyed my visit very much! When I first walked through the doors, I was amazed! It is a great atmosphere and the staff makes sure you are well taken care of. I would definitely go back!
October 14, 2012
Hot Stone massage
This was my first time getting a hot stone massage. It was a good experience- I probably wouldnt get a hot stone one again, just because I didnt think the hot stones were incorporated enough, however overall the massage was still really enjoyable.
July 23, 2012
I love this place. Everyone was so sweet & amazing. I took my mom for a 60 min couples message. So relaxing & tranquil! I am already looking forward to going again!
May 31, 2012
One of the best in the Northland!
I love this place, from the minute you walk to through the door. It's tranquil and you are truly treated as a special guest. The massages are always top notch. I've visited about a handful of times and never left disappointed. The boutique is conveniently located inside and is stocked with fun, fashionable, reasonably prices merchandise.
April 23, 2012
Hello, I just wanted to drop a note to say how wonderful my experience at Serendipity was. I found the awesome deal online, called expecting to have to wait days or even weeks for an appointment, but the guy who answered the phone was very helpful with my questions and was able to get me in that evening! I arrived for my massage and was greeted by the friendly lady at the front desk. The environment was very soothing and I could already feel myself relaxing. I went in for my massage with Therese and was impressed with my surroundings. A very tranquil environment. My massage with Therese was amazing!!! Probably the best I have ever had. After my massage, I was greeted with a glass of ice water. The best part was there was no pushy sales proposition to try to get me to come back. The service is enough to make me want to come back! My husband is already planning on the gift certificates he is going to get me for holidays/birthdays. So, thank you so much for the great experience. I will definitely be back again! Thanks, Allison
April 21, 2012
Wellness Week Treat
In the process of relocating for a job, I wanted a treat. I had an excellent microabrasion facial that was on special for wellness week. I was able to get a deep tissue massage and lash tinting the same day. The spa was warm and well decorated with a soothing atmosphere. The small store had a clearance sale on some great clothing items.
April 19, 2012
I had one of the best massage/spa experiences at Serendipity. They were able to quickly get me in for a same day appointment. I used the spectucular deal I found on Spafinder. The environment was very calming and soothing. My massage was amazing. There was even no sales pitch at the end to try to get me to buy other services like at other places. I am already planning my return to Serendipity! :)
November 14, 2011
I was so excited to get a gift card from Serendipity, My experience I had their was wonderful from the minute I walked into the door, it definitely meets up to it's name Serendipity.Thanks for making me feel special girls.
October 13, 2011
Truly the best
I went in with Bailey for a deep tissue and was absolutely amazed! She is no huge man, like i usually require to have a good deep tissue, but she can out massage one any day! I feel so amazing after seeing her and she really works on the problem. she asked me where my problem areas were and took special care to them. I have been to many spas and had many massages from a variety of people and Bailey is one of my favorite! I will for sure be back to see her and be recommending my friends to her as well.
August 27, 2011
Deep Tissue Massage
The atmosphere was very relaxing and comfortable. I was very satisfied with the service- I felt as though the massage therapist listened to me and knew exactly how to help. I would definately go back.
August 23, 2011
Very nice atmosphere
This was one of the nicest, roomiest spas that I have been to. The staff were very friendly and knowledgeable. I will be returning in the future to try other services!
July 27, 2011
Great spa services, poor customer service
I took a day off work for a little spa time, something I've never done. I chose this spa because of high ratings and booked several services. The services were great. 5 stars. Everyone was nice and professional and I left very pleased, ready to go back. BUT several hours after I got home, the spa called. "Yeah, we undercharged you, we're gonna need a credit card number." And that was it. No apology. And THEN she asked me if I wanted to include a tip in this new charge! I was so taken aback that I gave her my card number, but after I hung up and thought about it, I was really angry. When I paid at the spa, she never asked me what services I'd received. I just accepted the total she told me and happily paid. I didn't do anything wrong. I think better customer service would've been to bite the bullet and take the loss, since it was their mistake. Or an apology would've at least been nice. So I had a great spa day, but overall a bad experience. Won't be going back.
Unfortunately, this is not what happened, We are sorry we cant give services away for FREE, but this client had a spa finders gift card that was presented at the beginning of her visit, so she assumed it would cover all the services she booked but there was not enough money on her spa finder card, She just left without checking. and yes the receptionist called and did apology for the mix up management was up front when she did, she never talked unprofessionally to this client and used the yeah to her. There are some people who just want FREE things in life.
July 12, 2011
I booked a pedicure and manicure for my daughter and I -- and LOVED it! The prices were comparable to the nail places you find on any random street corner -- but, the atmosphere and the service were FAR superior. You have to consider this spa the next time you need a service --- or need a girls getaway. p.s. My daughter was also thrilled to get the new fashion-feathers woven into her hair!
May 22, 2011
No Serenity With This Experience
My 87-year-young Mom had a delightful experience here in February. While my four sisters and I consider massage a necessity, to our Mom, it's a luxury. So, for Mother's Day, I chose the Elite Hand & Foot treatment as a gift. With Mom's advanced age, I accompany her everywhere. "K" was extremely gentle and conscientious toward Mom which resulted in a pleasurable experience for her. The problem? Our "room" had a bi-fold door. Mom wears a hearing aid- no surprise at 87. K. looked for some feedback from Mom regarding pressure so I explained that Mom can't hear well. We exchanged some conversation until there were a couple of hard knocks and a woman opened the door. "You have to keep it down in here....Don't roll your eyes at me.. (to the therapist) There is a massage going on next door and if you don't quiet down, we'll end this!" Now, had we been told there was someone "next door" could we please keep it to a whisper? I'd have completely understood. It was the acrimonious tone of the reprimand to K. (and by association, us) that has me writing an unsatisfactory review. So, beware if you have a hearing problem - sound suppression is as poor as management's professionalism.
All of our reviews are taken very seriously, This one review was written by a person who clearly doesn't understand what it is like to go to a Nice upscale Spa and have complete peace and as little silence to relax as possible. Would like to explain what really happened. You could clearly tell when entering this room their was a client beside them, this is a room used for couples massage with only a sliding partition to separate the two people, You could also hear the music for the other side. The Client in the next room ask the technician several times to have them tone it down so she could enjoy her massage in quietness , they DID NOT, the tech in the other room proceeded to go out and get management at this point, She came to me and said my client can't enjoy her massage because next door they keep talking loudly about everything they are doing, Oh by the way there was NO loud Knock because I didn't want to disturb the upset client with any additional noise if at all possible, The daughter and the massage tech were told to keep the voice down to a whisper please or we would have to end the massage and move to another room. The professionalism was handled correctly in my opinion, its the Client with the elderly Mother that booked the appointment should have told us she would be assisting her Mother into the room with her, talking to her about the massage all through it. Serendipity could have put her in one of our private rooms. FYI anyone with hearing problems are always welcome, just let us know ahead of time if you need to be assisted with someone whom will be talking you through the massage.
May 1, 2011
The BEST experience
My wife and I went to get a couples massage and I must say that it was the best experience ever. The facilities were peaceful and comforting. Lets just say that since our experience together my wife has been twice already and is looking at going again. I highly recommend this Day Spa, you will not be disappointed.
Thank you so much for your generous review, all our massage therapist love to hear this kind of review.
July 7, 2010
Awesome experience, one of the cleanest salons I have ever seen. The staff is super friendly, I love Jed very easy to work with.. on top of that, they offer great weekly specials-- what could be better?
January 26, 2010
Definitely one of the cleanest salons I have been in. The staff is super friendly and easy to work with.. on top of that, they offer great weekly specials-- what could be better?
November 24, 2009
Love, love, loved it...Extremely relaxing...just what I needed
November 22, 2009
Best Experience ever from the minute I walked in the Door. AAA+
I went to Serendipity to get a facial and massage. From the minute I walked in I felt so relaxed. My facialist was Crystal and she was great. I have had facials before but this one was really outstanding My massage was so wonderful I can't even explain the difference from other places.Just that this was an excellent experience. I have told all of my friends about it and would recommend this spa to anyone.The also have a boutique with the most reasonable price's around.
November 15, 2009
Great massage. Overall wonderful experience.
October 28, 2009
Massage out of this world
Stacey is the absolute best masseuse! She is detailed, experienced and her personality tops the cake.
September 11, 2009
Great Spa Pedicure!
I have given 5 stars to all the categories. I have enjoyed several spa pedicures at Serendipity. I have found the pedicure to be exceptional. The specialist Lou Ann is wonderful. She takes special care in creating a relaxing atmosphere. I am looking forward to my next appointment.
August 6, 2009
I have only been to the boutique.I have yet to go to the spa side.I will be trying it out soon.
July 17, 2009
Nice Boutique and Spa with good location
The staff is very friendly, I had a chocolate body treatment and was able to shop and get my hair done. Ask for Crystal she is wonderful! Totally check this place out.
July 6, 2009
I booked many appointments for myself and my bridesmaids. This spa was excellent about working with what we wanted to have done, including our make-up. All of the services were great and they even set us up in our own room with snacks. I loved this place!
June 29, 2009
The atmosphere at Serenditpity was very relaxing and comfortable. I received a 75 minute massage that left me feeling relaxed. I loved the warm towls for the face, back and feet especially. Each treatment was very individualized. Though I could of used a deeper massage I would visit this spa again.
May 9, 2009
They have a very nice Boutique with lots of nice clothes, jewelry, shoes and purses.
March 13, 2009
Massage was heaven!
The staff were all very nice. The massage and pedicure were both wonderful. Will definitly visit again.
February 7, 2009
Great full body massage
This spa includes a very nice boutique where prices are actually reasonable, a coffee bar, and a welcoming staff. The massage rooms are virtually noiseless and the therapist I had was incredible. She was respectful of the quiet and had an excellent touch. Her name is Franny...I recommend her. I will definitely return. Try it!
October 7, 2008
Classy, Elegant, Professional
I went to the spa for a massage and had the best experience I've ever had. The massage therapist here make others in the Kansas City area look like beginners. I loved it so much that I got my haircut the following week. I've never been to a place that is so upscale, reasonable priced, and that treats you like a king! I would recommend this to anyone. I know now why they are listed as one of the best in Kansas City!
March 25, 2008
AAA Exceptional treatmeat
This New spa in Liberty MO is one of my favorite getaways, The staff is the best. With every new service I receive it is a wonderful experience. I think everyone in this area should count yourself Lucky to have such a awesome Spa and Boutique. Buy a new outfit while you are there you will Love it. Thanks, Nan
February 14, 2008
top notch spa
what a fabulous spa & boutique. From the friendly professional staff to the wonderful services, this was a great experience for my friends & I. The owner was there to make everything extra special. I recieved a customized facial, 60 minute massage and a spa pedicure. The attention to the details was extra nice. I will be having my bachelorette party there in June. Can't wait!
November 24, 2007
Best Pampering Day
This is such a grand treat to visit, I love it all. I will be back as much as my pocketbook will allow me.Thank you so much and a special Thanks to Crystal who gave me the very best Deep pore facial and Chocolate buff and mud wrap I have ever received. Thanks again Nancy
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