June 4, 2014
Worst Service Experience I've Ever Had.
I wish there were NO stars because that's what this place deserves. I can't even explain in words how AWFUL this place is. There is not a single service that is of even average quality. I would think that with the money I pay for a simple wax would at least gain me some respect and kindness from the employees there. Some days the front desk ladies are nice, some days not so much. Now I'll make this short and simple for the first half. Body scrub- not even a BODY scrub, more like front half leg scrub and some shoulders. Makeup-- not even ACCEPTABLE. The girl clearly did not know how to do makeup any more than 12 year old with a Clair's eyeshadow kit. I can't even describe how bad it was. I spent 70 dollars just to wash off my makeup right afterwards. My last and WORST experience: One day I totally forgot my appointment that I made online at least a week prior. I get a call from a woman named Layla 30 min later saying that they'll move the apt to a later time this time, but next time they'll have to charge me full price. I understand that IF THEY HAD SENT ME A REMINDER CALL LIKE THEY'RE SUPPOSED TO. I've never gotten one and they're supposed to call every time. I complain asking for the manager, turns out the manager on duty at the time was, guess who, Layla. I yell at her and she is so extremely rude to me and instead of her apologizing she SCOLDS ME. Me. A paying customer. By the end, I was so ticked off by her demeanor and attitude that I flicked her off. SHE SAID THANK YOU. The front desk people were very nice, apologized for the service, and said that I didn't have to pay. I said I still wanted to talk to the REAL manager and so she gave me a call later while I was at Chipotle and instead of her being nice, she was defending herself and Layla, who I've heard has a history of pissing clients off, and basically by the end of it she was just pushing that I don't return to the spa and to find somewhere else. Never had this bad of an experience on any type of service in MY ENTIRE LIFE. I expected her to give me a complimentary service for next time, instead she ended up asking if I wanted to cancel all my appointments. Don't waste your money or your dignity. And yes I'm posting the same review cuz I don't want to get angry anymore lol.