April 29, 2009
Third time wasn't a charm!
This was the third year that I visited this red door spa during spa week. The treatments are always good and the experience has been worth repeating but this year was a little different. Although the staff was not very welcoming when I came in, I thought to just ignore that. Then while I was having my treatment I was told that it was part of one of the signature treatments which is usually $115. During spa week this treatment, which is PART of the typical treatment, is $50. I didn't expect the whole treatment with respect to time or extensiveness. However, when I left I handed the front desk administrator my $50 and a $10 bill for the therapist's tip. She looked at the tip, handed (almost threw) it back at me and said "it is strongly recommended that your tip be based on the original price of $115". I was truly offended because this treatment was shorter and less intense than the "original" - as the therapist admitted herself. So, if I go out for dinner and have a portion of a dinner, called an appetizer, should I tip on the dinner price? Maybe a poor analogy but if you hold yourself out as being a spa week participating facility you should welcome people and appreciate their patronage each after year. I don't like feeling as though I am taking advantage or being unfair. I am typically a 20%+ tipper and would think that the manager at this spa might want to re-acquaint the staff with the concept of professionalism. Otherwise, the massage was great!