I booked a pedicure for a sunday as fancied treating myself seeing as I was pregnant their is very little treatments I could have orignially wanted a facial but was told that as I was pregnant I would not be able to. On arrival I was taken to a room advising that i was having a facial, advised that upon booking I was told that I was not able to have one due to being in 1st trimester, I then had a so called luxury pedicure terrible feet are still dry despite parrifin wax, also whn finished pedicure I told therapist that my feet were still a bit cracked on the heels and wasn't happy she advised that as I was pregnant I would not have been able to have calluses treatment which helps with this. The manicure was equally bad with gaps in my nails, overpriced and incompetent staff would not go back and will be making a complaint when manager is in.
We would like to take this opportunity to apologise that you did not enjoy your manicure and pedicure at PURE Spa Silverburn. Due to health and safety implications, there are certain treatments that we cannot conduct during pregnancy. This is to the benefit of the client and to ensure their safety at all times.
It is very unfortunate that you did not receive the service in which you had expected. Therefore we would very much like to remedy this situation with you. It would be very much appreciated if you could contact the salon on 0141 881 7770 so that we can resolve this issue and regain your confidence in PURE Spa.
PURE Spa prides itself on offering a high class, tailored service. We very much value your custom and would like to see you again in the future. We look forward to hearing from you soon.