Customer Reviews for Zenergize Wellness Spa (18)
June 6, 2013
For the person that wrote the horrible review in Feb2013, I don't think it's SHADY at all that the business advised that they'd want you to purchase the same special that was being offered on groupon. if you think about it, the business advertising on groupon only gets a pittance of the cut as groupon makes all the money, so why wouldn't you want to pay the merchant directly so they STAY in business to continue to provide their services??? I have had FABULOUS experiences there & yes they do have the best massage therapists there... i have 2 favorites but i'm not naming them for fear i'll never get an appt with them!! i have referred a few people there as well and they have had great experiences as well. highly recommend Zenergize!!!
February 17, 2013
Horrible experience, worst customer service
I decided to use a groupon to come to Zenergize the day before Valentine's Day because I had read such great reviews about this place however the customer service here was the worst I ever experienced. I called to make sure they had availability before securing my groupon deal and they proceeded to tell me not to go through groupon, that they would just give me the discounted rate. This was the first red flag. No upstanding business should try to cheat groupon out of their percentage when it was because of goupon 's advertising that I even found this place to begin with. Secondly, my boyfriend ended up getting into an accident right before our appointment time. I called to let them know what had happened and if I could just reschedule because we would not make the appt on time because of unforeseen circumstances that were out of our control. They assured me it was fine and to just come on. They later called be back, complaining that it was taking me too long to get there. We literally sat on the phone going back and forth for almost 5 mins because they should not have told us they understood the situation and they would make provisions for us before I even started on my way when that was not really what they planned to do. And being extremely rude about the whole situation was totally uncalled for. Finally, I told them I was down the street and they agreed to go on and see us. In addition to the rude and unprofessional manner they handled us over the phone, they also proceeded to lead us to separate rooms to get massages when they had already upcharged me for the couples massage. I then complained about that, and they unapologetically accommodated us. As we sat waiting for them to correct their oversight, we noticed just how run down the lobby was. The whole place was very outdated, tiles were coming unglued from the floor, and to top it off they had the hugest roaches under the coffee table. They called us back and the massage therapists themselves were okay but after the messages we went back up front to tip. The same guy at the desk that had been so rude and unprofessional before was extremely pushy and aggressive about the tipping situation, which also but a bad taste in my mouth for the whole experience. From start to finish this place only cared about the money and does not care about customer service. I will never return and I hope this review helps others avoid what I went through on what was supposed to be such a special day.
April 21, 2012
Just what the doctor ordered
Recently, a friend of the family mother and son passed away in a matter of weeks of each other. My mother,my sister and I thought that it would be a great if we treated our friend to a day of fun and relaxation and it all began with Zenergize Wellness Spa. I had taken a chance by booking with Zenergize from the reviews that I'd read and I was a little nervous. This would be the first massage for both my mom and my friend. Needless to say, we all walked out singing their praises! Thank you Zenergize for making our day special!
March 11, 2011
Great massage but ambiance lacking
I tried this spa for the first time and - first and most importantly - want to say that my massage therapist was fantastic! However the experience started off a little sour for me when I called to make an appointment and was immediately asked how I would be paying. When I mentioned I had a Spa Finder, I was asked to provide the certificate number. When I arrived at the spa, the lobby is nice, however there is a large framed sign on tipping guidelines right in front of the reception desk. Perhaps it was just me, but I was a little put off by all of the blatant "how are you going to pay / make sure you tip us" communication before I had even had my service.
February 5, 2011
Exactly what I needed
I treated myself to a couple of gift certificates - it seems like I never do nice things for myself. I scheduled the appointment a few weeks in advance of several business conferences to attend and a birthday coming up; by the time of my appointment, I was completely stressed out; I arrived in tears. The staff was gentle and understanding; that atmosphere calm ans soothing; my massage therapist, Tori, knew exactly what my poor over-extended mind and body required to get me centered and back on track. I have been back once and have 2 more gift certificates just waiting to be cashed in ... the spa is my zen oasis for all the pressures in my life.
May 24, 2010
Wonderful facials and massages!
I went to Zenergize after purchasing a gift certificate online. I booked a facial and a massage and went with one of my friends. I had the massage first. I really liked the way the therapist paid special attention to my hips, which definitely felt more relaxed after the massage. She used a technique where she lifted my leg slightly out to the side, and it felt wonderful. Then, I moved on to my facial. Because I have congested skin, the therapist suggested I upgrade to a "phyto" facial, and I really think it improved my skin after only one visit. It was also at this spa that I was introduced to a high frequency machine. My only complaint is that the therapist didn't fully explain to me the purpose and/or the function of the device prior to using it. The noise was a little startling and disturbed my previously relaxed mode. Regardless, I was very pleased with the results of my facial. The acne I had dried up and went away after about three days, so I now actively seek spas in my area that have high frequency machines. Were I closer to Roswell, I would absolutely return to Zenergize!
February 25, 2009
I have been a Zenergize fan for over a year. The first time I walked in the door I immediately felt more relaxed. The staff is warm and personable and the surroundings are tranquil. I have been seeing Laura for massages the entire time I have been a client, and couldn't be happier. I have referred several friends and visit Zenergize at least monthly! I love it so much that I drive from Buckhead! Run--don't walk--to Zenergize to chill out from daily stress and unease. I love this place!
February 14, 2009
What a Birthday Gift!!
I recently had a birthday and was surprised when a beautiful pink silk coin purse arrived in the mail close to my special day. When I opened it I was overjoyed to find that my sweet sister who lives in Hollywood, CA had bought me a gift certificate to Zenergize. My sister took a chance and it paid off! Lisa gave me the best Birthday massage I could ever ask for (also got a wonderful facial). I've had back issues for awhile now and love getting massages but I've got quite a few friends in the spa business and try to give them my business so I may have never tried this spa. I'm glad I did! I would go to Lisa every week if my budget allowed it (even though the cost of a massage there is reasonable). I don't love massages that are all fluff, I really like to walk out of one with some therapeutic results. Lisa picked up on this right away and is very knowledgeable. She even gave me some stretches to do for the areas she could tell were problematic for me. The atmosphere is great and everyone is very friendly, yet not overbearing. Lisa was great at not talking a lot during the massage too, which I prefer. I ended up going back to see her on a regular basis & can't wait until I get to go again. I highly recommend!
February 4, 2009
Perfect way to spend a day with the girls!
My Mother came into town to meet my boyfriends parents for the first time and so I planned a day for the ladies to be pampered. It was very easy to schedule 3 massages for the same date and time. Also the service was great and it was very relaxing and peaceful. We all had a great time and it was the perfect jump start to the perfect weekend.
February 4, 2009
They hit ALL the right spots!
I have been a loyal Zenergize customer of a couple years! Not only do I love them, but I give out massage gift certificates for zenergize and all my friends/family have had wonderful experiences as well. I really appreciate that every single massage therapist has taken the time to understand my massage needs and then far exceeded my expectations! I always leave feeling lighter and carefree and the feeling lasts for days and days! Thanks zenergize!!! :)
February 4, 2009
I love Zenergize. The atmosphere is warm and friendly. It is posh and quaint. Everyone I have come into contact with has been very caring and professional. This spa doesn't rush you ---you are relaxed upon arrival and departure! The best part is the massages are absolutely incredible and extremely affordable. I will not go anywhere else!
February 4, 2009
Zenergize always has a good Zen vibe going on.. Calm and relaxing. Nothing like the other "well known spa" in the area that shuffles you in and out like catttle.. Friendly staff, good variety of services. I highly recomend trying it.
March 6, 2008
I have had one massage at Zenergize and it was absolutely the best massage I have ever had. The therapist was very knowledgeable and advised me on stretching some very specific areas. I have been an athlete for a long time and have gotten countless massages, but never from someone so knowledgeable and in such a nice atmosphere!
March 5, 2008
Hands Like Butter
My massage therapist had hands like butter! I went there just before Christmas and was really stressed. Besides the usual holiday rigamarole, my family was going through a really hard time. I walked in and was able to forget about everything. And that was only in the lobby!!! Well, when it was time for my massage, I didn't realize that the world would melt away further. The massage therapist made me feel as if I was the only reason he became a therapist. I had a silly smile on my face for about a week. I will definitely return to Zenergize Wellness Spa...
March 5, 2008
Slice of Heaven
I have been to many Spa's over the years and have not been loyal client I am a loyal client here,. Every time I have a Massage or a facial, I am in Heaven. The state of relaxation is felt from the moment you arrive, the staff has way of doing that. I suggest you try a slice.
February 19, 2008
Just the best!
I love this place! I love the feeling of leaving my cares at the door when I walk in. It smells great without being overwhelming like some places. I don't feel like I have to dress up when I go - everyone is laid back. I have tried several of the therapists and even got a facial and was surprised at how relaxing it was. I have neck and shoulder issues from sitting at the computer and traffic stress, and they all know how to work the knots out of me. Wish I could come every day!
February 19, 2008
The definition of diversity and relief
As an ultramarathon runner, I do horrible things to my back and extremities. As a pilot, I sit in a chair and get a tight lumbar. My internal clock tells me when its time for a visit to zenergize and I can't have enough. Even after several visits, I litteraly float out of the spa after being treated by any of their capable employees. Diversity is apparently the name of the game with their wide selection of services and internal decor. The style, usefulness, and ergonomics of the place show they know what people these days want. Everytime I walk in, it reminds me of a pampered night at the W Hotel or Intercontinental. I always walk out even more impressed.
February 12, 2008
Always able to fit my schedule (and my budget) Always leave there feeling my best!
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