March 17, 2010
Good Local Spa, Needs One Big Improvement
Visited for the first time during deal days and I was glad that I did. I would return but they could make some changes that would greatly improve the experience.
1. Minor but I consider it a problem - I waited 30 mins because they were running late. No one explained the delay while I sat in one of two uncomfortable chairs. I asked when someone with a later appt got in before me. I was told simply that they were behind. Improvement: keep customer informed, comfortable seating, tea or other beverage offering
2. Big Problem: One bathroom with one shower in it. I waited to go in to this bathroom to change, no vichy shower in treatment rooms so everyone waits for bathroom to shower, the aesthetician needs to time everything carefully. Also as I needed to dry my hair after treatments, the hairdryer is in the same bathroom. People were knocking on this door - it was very uncomfortable. Big improvement needed here!
Services offered are very imaginative, products used were excellent, the aesthetician that did my services (Dana) was excellent, the overall facilities were very nice. With the exception of the bathroom situation I would have rated this spa highly.
I would consider returning again.