February 27, 2010
Worst service ever
I have been to many, many spas, from San Francisco, New York City, Colorado Springs, Las Vegas etc and I have NEVER been treated so badly than at this spa. Between my sister and I, we booked over $500.00 in services. The person that gave me my massage had no clue as to how to give a half decent massage. Elana, the person that gave me my facial was late, examined my skin, THEN decide to go wash her hands, quickly cleaned my face, applied an exfoliating mask, left the room for 5 minutes, came back, did some extractions, applied another mask, told me that it had to stay on for 15 minutes, she left the room again for that time. When she returned, she took the mask off, applied a moisturizer and told me to go down stairs for my manicure and pedicure. That was all ! Def. not a 60 minute facial. Went down stairs and waited and waited and waited for someone to tell me where to go or what to do. Finally someone asked me if I was waiting for a mani and pedi. I said yes. They walked away. Another person asks me the same thing.....this occurs 3 times before someone finally shows me where to go. Manicure and Pedicure....THEY DO NOT STERALIZE THEIR EQUIPMENT!!!!!!! Also, I had 2 $50.00 SpaFinder gift cards and they told me that I could only use 1 of them. Worst, worst, worst spa EVER!!!!!!! ......my services were a week ago and believe me, I've calmed down since then!