• Massage Envy West Boca
  • Massage Envy West Boca
  • Massage Envy West Boca
  • Massage Envy West Boca
  • Massage Envy West Boca
  • Massage Envy West Boca

  • About Massage Envy West Boca

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    Location

    Massage Envy West Boca

    ADDRESS

    7050 West Palmetto Park Road, Bay 17
    Boca Raton, FL  33433
    United States

    Phone: 1(561)368-2111

Services

Massages

Acupressure

Back Massage

Couples

Cranio Sacral Massage

Deep Tissue

Hand/Foot

Hot Stone

Lymph Drainage

Myofascial Release

Prenatal/Postnatal

Reflexology

Reiki

Rolfing

Scalp

Shiatsu

Swedish

Thai

Facilities & Amenities

Retail Store

Massage Envy West Boca

2.57 out of 5 stars
Overall rating based on 7 Reviews
3 of 7 (43%)
Customers would visit this business again
Write a Review
BEST MASSAGE EVER!!!!!!!!!!
By LindaG | January 11, 2012
5.00 out of 5 stars
21 of 37 People Found This Review Helpful
I joined Massage Envy when they first opened. My massage therapist is Kim and she always gives me a great massage. I have always suffered from severe back pain but was pleasantly surprised when my pain started to go away after seeing Kim on a regular basis. I will be forever grateful! I think you offer a great service to all your customers! Thank you! Linda G
Would you visit again? Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
The best place for massage
By MargaretW | August 10, 2011
5.00 out of 5 stars
28 of 54 People Found This Review Helpful
As soon as you walk in the door you are greeted by friendly staff that promptly checks you in. I have never had to wait for long for my therapist to greet me and then escort me to a calm and ultra clean massage room. The therapist always asks you questions to try to customize your massage and work on anything that may be bothering you. I personally recommend trying out a bunch of different therapist in order to find the perfect one for you. I have done this myself and now I know every time I will get the perfect massage for me! I highly recommend this location of Massage Envy.
Would you visit again? Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
incompetent and lack of service
By christine n | January 5, 2011
1.00 out of 5 stars
31 of 63 People Found This Review Helpful
Don't waste your time or money for this nightmare of an experience. The owner has left the site and has hired the most incompetent workers to run the store. I have had a membership for a year and the last three months have been a horrible experience. My husband and I joined so we could get couple massages. We would visit and book our next massage a month in advance. The last three times the day before our massages they called as they say" there is a glitch in our system and we double booked the room. That's it they call and shovel out that line offering no alternatives , no i am sorry , no cpmpensation, just a line of crap. Try to reach the owner leave messages still to this day have not had a response. Spoke to Richard at corporate office and they said they would contact the owner and have her call, that was a week ago. Still have not heard from anyone. They owe me two massages and i am so dissatisfied I cannot imagine ever stepping foot into that site ever again. Don't bother signing a contract because with this lack of customer service and disorganization this site will be closed in the near future.
Would you visit again? No
Service Quality
1.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Response from Massage Envy West Boca

We at Massage Envy West Boca Raton are sorry to hear that Christine and her husband were dissatisfied with their experiences at this Massage Envy location. The owner has left the site??? I am their at least three days a week. There is also a manager and assistant manager on site to handle all day to day operations. As the owner, I take personal pride in my clinics and take personal the comments that Christine made. The manager spoke with Christine several times. She did not like the answers she received and is why she requested to speak to me.I DID call her back .We try very hard to accomodate our clients. Christine forgot to mention that she was making couples room appointments a month in advance - and each time cancelled them the same day right before her appointment time( with no charge - due to babysitter problems, not computer glitches) She was told she cannot book in advance anymore for that reason. I personally booked her and her husbands last appointment- she wanted the two therapists they like at the time she wanted- and felt I should cancel the other clients booked at that time. I told her I could give her the couples room at that time with one therapist they requested and another one whose massage style was similar to her requested therapist. She started to scream- yelling that I should cancel the the other client- this is when she could get a babysitter. She called Richard at corporate- and he said he would call me- He did and again I called her. FYI she came to our clinic twice since her post- They did cancel their memberships. We try our best, there is a reason we have over 1300 members in our clinic alone, and over a million members nationwide. Carol owner

Spa Week
By JessicaM | September 18, 2010
4.00 out of 5 stars
43 of 74 People Found This Review Helpful
I recently went for a Massage during their spa week specials. I must say, my 1 1/2 massage session was spectacular. The therapist really listened and focused on my problematic areas and I felt much better after I left. The best part about this spa is that their prices are so affordable, I will be returning in the near future.
Would you visit again? Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
4.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
Don't waste your Money!
By MichelleL | September 3, 2010
1.00 out of 5 stars
30 of 63 People Found This Review Helpful
Very disappointed. There is a reason why the massages are so inexpensive. This is a perfect example of you get what you pay for.
Would you visit again? No
Service Quality
1.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
2.00 out of 5 stars
Response from Massage Envy West Boca

Although our massages are 39.00- you are getting the same massage you would get elsewhere (including high end spas) Many of the 30 therapists employed at this location also work second jobs at local country club spas, chiropractic offices, and have their own private clients. You are getting the same massage their clients at other jobs receive. Massage Envy can afford to give these prices because we cut out the showers,saunas,steams etc.Those are the biggest liability for a spa. We cater to the busy and working person who wants their customized massage and wants to get on with their day. They don't want or have time for the frills of a spa.

Poor Service
By LoriS | April 26, 2010
1.00 out of 5 stars
41 of 84 People Found This Review Helpful
I have to say I am very dissapointed...I had scheduled a 80 minute massage for me and my fiance on a Sun morning. We were early for our appointments and sat in the waiting room for 10 minutes when the front desk told us we were unable to get our massages because the therapist went to the emergency room. I find it really hard to believe that we sat there for 10 minutes and knew nothing before then. So needless to say they did even try and accomodate us by rescheduling or anything...I will NEVER go back here. Poor service and very unorganized. Sad to say since I have been there before...But you pay for what you get...and maybe they need to train there people on customer service!!!!!!!!!!!
Would you visit again? No
Service Quality
1.00 out of 5 stars
Service Variety
0.00 out of 5 stars
Atmosphere
0.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Response from Massage Envy West Boca

I am sorry for Lori's poor experience at Massage Envy. Unfortunately, emergencies do happen. Lori was the first appointment of the day and we didi not know the LMT was rushed to the emergency room a couples of hours before. We also found out when we called the LMT to see where she was. We did try to reschedule their appointments. Lori wanted it then, but unfortunately we did not have two other openings. We did offer a free half- hour for each and aromatherapy treatment on us- and tried to reschedule later in the day. They had other plans, and could not make it. I assume that Lori HAD A GOOD EXPERIENCE BEFORE AND THAT IS THE REASON SHE CHOSE TO COME BACK, UPGRADE TO A 80 MINUTE MASSAGE, AND ALSO BRING HER FIANCE

un-licensed therapist
By Karen S | October 22, 2009
1.00 out of 5 stars
70 of 124 People Found This Review Helpful
my friend purchased a $39 massage for me as a gift. I went to massage envy in west boca and had a horrible time. The receptionist seemed very short with me as if she didn't want to be at work then I received the worst massage from a red-head? I can't remember the name which tells you alot. This girl would not shut up, she told me about her life, how she was only getting paid $15 and hour, how the company frowns on lunch breaks or breaks of any kind, the worst part was when she told me she had gone to school for 4 months and quit never receiving her massage license. I asked her how she got away with it and she told me that she told the boss her license was in a box and she would have to find it since she just moved to Florida. At that point I got up and left!!!!!!!!! These places should be checked by the Florida Health Department or The Federal Trade Commission!
Would you visit again? No
Service Quality
1.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Atmosphere
2.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Response from Massage Envy West Boca

To Whom This May Concern, I am writing this in response to what seems to be a complaint against our clinic regarding a Spa Finder gift card. Here at Massage Envy we strive for excellence and make it our goal to exceed in client satisfaction. If there are any issues a client may have we always reach out to him or her and attempt to rectify any problems or issues within a timely manner. The reason for this unfortunate lapse in response time is that our records do not match this complaint. We have searched our daily schedules and appointment book and we do not show any record of a client using a Spa Finder withiin that time frame. I would also like to touch base regarding our therapists and the policies that we follow here at Massage Envy. Our therapists adhere to strict policies that outline proper behavior and client relationships. Therapists are aware that during the massage session they are to keep the environment proffesional and relaxing at all times and conversation initiation must come from the clients. They are not to discuss salary, breaks or any other related topic with clients, a policy strictley enforced by our corporate offices. Therapists are required to have current licenses and copies are kept on file in the clinic at all times. If any client wishes to see proof of a therapists qualifications we are always glad to provide them with the opportunity to view these documents. More so as Massage Envy policy we do not hire any therapist wihout proper proof of these documents. If the consumer whom this compaint came from wishes to speak to someone further regarding this matter they may contact our clinic administrator at 561-368-2111. Thank You

Location & Hours

Business Address

Massage Envy West Boca

7050 West Palmetto Park Road, Bay 17
Boca Raton, FL  33433
United States

Phone: 1(561)368-2111

Facilities & Amenities

Facilities

Retail Shop

Amenities

Retail Shop

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Massage Envy West Boca
By unknown | Saturday, May 26, 2012
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