November 30, 2009
my first facial
Thanks to the Hawt on Yelp Week, which allowed me to sample some choice spas at reduced rates, I booked an Ultimate Facial at the Hawaiian Experience Spa. At first, I was afraid of selecting a 90-minute facial; I wasn't sure if my sensitive skin would react well to that much attention. It turned out to be a wonderful experience. Pam C. was the person who did my facial. There were three things I appreciated about her:
1. She described the different products and equipment she was using throughout the process, which was helpful since I had never had a facial before. Terms like "extraction," "high frequency facial machine," and "steamers" held no meaning for me before this day, so I liked that Pam took the time out to explain what she was going to do to my face before doing it.
2. She gave advice that did NOT include pedaling her products. Many times when I go into salons or department stores, I feel uncomfortable with people trying to sell me more than what I came for. I was grateful this didn't happen with Pam. She did encourage me to go "back to the basics" in my skincare regime and stop overdoing it with too many products, but she did not try to sell me the products that were in the store. On the other hand, she did explain the products that she was using and notified me which ones were sold at the spa. I liked having the information without feeling obligated.
3. She made it a point to make sure I felt comfortable. As someone new to the scene of unmanageable breakouts, I certainly didn't feel confident sitting in a chair while a bright light magnified the problems going on with my skin. Pam helped me get to the point where I actually enjoyed the facial. She checked my satisfaction with the temperature of the room, gave me a relaxing foot and hand massage while masks dried on my face, and had a soothing style of interacting. When she used the high frequency machine, she checked the strength of the zapping repeatedly to make sure that it was at a level with which I was comfortable.
One month later, I have already scheduled an appointment to see her again.
Also, one good thing about the spa itself is its email deals. I'm not accustomed to paying for spa treatments, so it helps to receive discounts. Upon leaving my facial, I was informed that I could get a 30% reduced rate if I booked another treatment within the next month (I did). During this past month, they also sent me emails for holiday and birthday discounts, and I took advantage of these too. Now, I have my next three months of facials paid for, and they're all at reduced rates.