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Spafinder Wellness 365 Purchase Policy

At Spafinder Wellness 365 ("SpaFinder"), you don't have to worry about credit card safety. We've taken every precaution to make sure that every transaction you make at SpaFinder is safe and secure. If unauthorized charges are made to your card as a result of shopping at SpaFinder, you will not be held responsible. We use state of the art encryption technology to insure that all of your personal information, including credit card number, cannot be read as the information travels over the Internet. Learn more about how protects your privacy.

Table of Contents

  1. Payment Methods
  2. Shipping
  3. Return Policy
1. Payment Methods

All SpaFinder Gift Certificate transactions to purchasers in the United States are processed in US dollars ($/USD) and all Gift Certificates are issued in US dollars. When redeeming a SpaFinder Gift Certificate outside the US, the merchant will convert the value into the currency of their respective country. It will buy a service of equivalent value. We accept VISA, MASTERCARD, DISCOVER, DINER'S CLUB, and AMERICAN EXPRESS.

2. Shipping

SpaFinder ships from its Rochester, New York fulfillment center using FedEx and UPS as its preferred carriers. SpaFinder ships via Next Day, 2nd Day, and Ground service. Shipments going to Hawaii or Puerto Rico must be shipped using either Next Day or 2nd Day service. A signature is required on all SpaFinder Gift Certificate deliveries unless you elect to waive this requirement. This option can be selected on the Shopping Cart page when setting shipping preferences.

  • Gift Certificate orders are shipped Monday through Friday (with the exception of holidays on which SpaFinder's office is closed).
  • Gift Certificate orders are not processed on weekends or holidays. (For example: Friday orders via Next Day service will arrive on Monday; Friday orders via 2nd Day service will arrive on Tuesday; Thursday orders via 2nd Day service will arrive on Monday.)
  • Gift Certificate orders received after 3:00 p.m. ET will be fulfilled the next business day. (For example: a Next Day order placed at 5:00 p.m. ET on Friday will be shipped on Monday and will arrive on Tuesday.)
  • Ground shipments may take up to 5-7 business days to arrive at the delivery address.
  • For immediate delivery, you can send an eGift Card.
  • Product purchases may be shipped from a different fulfillment center and may be subject to different delivery schedules.

IMPORTANT: SpaFinder Gift Certificates are "cash equivalents". We ship either FedEx or UPS with a signature requirement for added security. However, SpaFinder is not responsible for lost or mis-delivered orders. Our shipping and handling charge includes a $3.50 customization surcharge. This includes printing, personalization, and specialized packing of your SpaFinder Gift Certificate order.

3. Return Policy

Unfortunately, we are unable to process returns or reimburse any payment transactions on SpaFinder Gift Certificates or other purchases from SpaFinder (including club memberships) except in the event that an item is damaged during shipment. If an item is damaged during shipment, please contact a SpaFinder customer service representative at: 1-888-All-SPAS to arrange for a replacement.