Customer Reviews for Frank Anthony Salon (9)
June 6, 2013
My daughters and I have been going to Frank Anthony for the past few years. Everyone is extremely professional and friendly. Brianna is the best! My daughters will not go to anyone else. If you need a haircut, color, waxing, styling for a special occasion, makeup application etc this is the place to go!
February 14, 2012
Awful, expensive experience
I tried out this salon after moving to the area... It was the most expensive salon I have ever been to, as well as the worst! My cut and color were both mediocre, at best. I felt like I was part of a cattle herd, being moving around the salon from the colorist to the stylist, etc., without anyone taking a second to talk to me or make conversation. The music was loud and there were kids running around the place- not the relaxing salon experience that I was looking forward to enjoying. I was most disappointed.
February 10, 2012
Top Notch Customer Service
I visited this salon for the first time for a cut and was so pleased with the result that I scheduled a follow-up appointment for color. I was disappointed with the color. However, the owner Frank, bent over backwards to make sure that it was corrected to my complete satisfaction. This is the best customer service experience that I have experienced at any salon and I will definitely continue to go back. Great Service, Great Atmosphere and Great Value!
August 13, 2011
Friendly and Inviting
I've been going to Frank Anthony Salon regularly for the past four months and every visit has been amazing... I've had multiple services and each has been great and all the stylists I've had have been friendly, knowledgeable, and competent. I'll definitely keep going back!
July 18, 2011
Awful experience. Hair colorist was rude and while she did my hair she looked bored, irritated, and every time i tried to begin a conversation was met with one-word curt responses. When the timer went off that the bleach in my hair was done she was nowhere to be found for several minutes while i sat there with my scalp burning. When it was time for my hair cut the stylist cut off about 4 inches of my hair, going against my request of "just a trim". She made my bangs atrociously uneven. When I complained to the front desk about the amount taken off against my wishes they assigned another person to take MORE off. Now i'm stuck with a short, choppy, uneven haircut. I will never visit that salon ever again.
June 3, 2011
Poor people skills
While there for a haircut, I was encouraged to get a permanent which I did. I later found out there was a bonus for the staff for any permanent they did that week. The permanent looked dreadful and I complained to Frank Anthony. He was, as mentioned by another customer, rude; stating sometimes permanents don't take on middle-aged women. I am in my late thirties and the perm is what make me look middle aged, as I told him. Still he would not reimburse me or give any kind of consideration for the poor job.
April 9, 2011
Unprofessional, horrible customer service
I was a loyal customer of this salon for over 10 years. Recently, however, I had a bad experience when i tried to go from dark auburn to blonde hair. My hair became orange, and broke off about 4" from the crown. It was destroyed completely. I realize mistakes happen, so i called to complain. When i did, I was told that the stylist stated she "warned me of the risks" - which was absolutely NOT true. After several more calls, I was informed that "Frank (the owner) was not interested in refunding my money". Wow. I was stunned. They didn't even offer to fix it. I spent another $400 at another salon to dye it back and was forced to cut off 14" of hair! There, she told me she suspected a volume 30 or 40 peroxide was used which just "ripped open" my hair cuticle. To add insult to injury, I posted pics and my (very diplomatic) complaint on 'Frank Anthony's" Facebook wall. It was never addressed, they deleted my posts, and blocked me from their page. I've never recieved such horrible customer service in my life. I feel that a professional business needs to be accountable for their mistakes and attempt to right them. At this point, I sincerely hope they do the world a favor and go out of business. Nikki
January 30, 2011
Way too run down for those prices!
Although my stylist did a nice job on my haircut, the place is run down and dirty inside. Not worth the prices they charge at all!
August 19, 2010
Best spa in the area.
I love this spa. The staff are extreamly friendly alnd always make you feel special. The spa is warm and inviting. I go there fall all my needs from hair to body. There prices are reasonable I would recomend this spa to anyone looking for a relaxing day spa experience. Love Frank Anthony Spa!
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