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Customer Reviews for The Red Door Salon & Spa (12)
June 1, 2015
Superior Customer Service
I was on a girlfriend's weekend at The Willard in DC and we made arrangements months in advace for services at The Red Door Spa. We do a girlfriend's weekend once a year that always includes spa services and believe me when I say there is a lot of thought that goes into the selection of our spa. I will tell you the services were good...I had a wonderful facial with attention to detail, the tech that did my manicure was very skilled...but this review is for the service that actually did not happen. There was a scheduling conflict with our massages. We are very easy going ladies and it was what it was...but when I tell you the level of service went above and beyond...please believe it! Andres is the manager of this salon. When he heard of the scheduling conflict he went to great strides to rectify the matter and to make sure we were more than happy!! His words...you will be treated like princesses! And he was right! Thank you Andres for being the best customer oriented manager we have ever encountered!
November 15, 2014
Decided to try the Red Door for a girls day for a massage and body scrub. Great choice!!! This was during the spa week, which had great deals but was told I wouldn't be completely happy after the service considering it was very short. So I opt for the full service 50 minute deep tissue massage and the body scrub. LOVE IT... It was calming yet got all the sore muscles relaxed and ended the massage with a nice warm pillow around your neck while they massage your temples. I would definitely come back. My friends that joined me provided the same feedback and left this spa feeling relaxed and not a care in the world.
December 2, 2013
A bit underwhelmed
My husband and I went to get massages and I also got a facial. The changing area was nice, but the waiting room was quite small. The staff was attentive, though my masseuse seemed a bit annoyed when I asked her to apply additional pressure. It was a nice facility, but given the typical quality of Red Door Spas and the price, it was a bit below expectations. That being said, it was convenient and I would be willing to give it another try
August 26, 2013
after a busy busy week it was a wonderful retreat to get a great massage, thank you. I will be back
May 24, 2013
Rude, hurried desk staff
I am a guest at the Willard and I called for a haircut appointment. I believe I spoke to Dana, couldn't say for sure, he spoke so fast. I was informed that hair services are not offered at this location. Before I could ask about a nail services he hung up. Not so much as a fake " thank you for calling" or even a "goodbye".
February 21, 2013
Pam is great! I've had many services at The Willard location. I would recommend to anyone. And tea in Peacock Alley after a massage.
May 7, 2012
Have had a couple of good massages here
I have had massages here twice, and they were excellent both times. The staff is friendly and the location at the Willard can't be beat if you are visiting the monuments in DC!
January 3, 2012
They care more about profit than customers!
I have visited this spa twice for facials with Donna. The first time at full price and the second time during spa week in 2011. Before Donna started my facial, she spent a good amount of time pushing upgrades that cost more than the spa week facial. I almost walked out because she was so aggressive. Also, I was very surprised to learn that my skin is so bad considering that during my last visit she told me my skin was great. and nothing had changed in between visits. I'm disappointed by her use of such tactics to get me to buy more. I no longer trust her because my skin IS good OR bad and that means one of the times she was lying. I do not recommend going to Donna for a facial. As for the spa overall, the facilities are quite small and cramped. I believe the only additional facilities they offer in the locker room is a sauna. This is not the type of spa that offers hot and cold plunge pools, a eucalyptus room, swiss shower, etc where one can relax for several hours before or after treatment.
July 15, 2011
Will go back, but for different service
I had a Brazilian bikini wax done here. I can't say I'm a fan of the hard wax technique, nor of the supposedly specially patented wax. As far as I could tell, it didn't relax the hair follicles one bit since this was hands down the most painful waxing experience I have ever had and seemed to go on forever. It also wasn't as *ahem* thorough as I wanted so it's a good thing my plans for the weekend had changed. That said, the menu of services is truly impressive and I will most likely return to try something else. It looks like a good spa for pampering.
June 15, 2011
My husband and I had facials before our wedding. They were wonderful. It was very relaxing, and the women were definitely experienced. My husband had never had a facial, and the woman who did his made sure to explain to him what she was doing to help him be less nervous. She even threw in a collagen treatment for him after he mentioned it was for our wedding. The relaxation room is a bit small, but that is completely understandable for an urban spa. The Willard is a great location, and it feels like something a bit special, versus just going into the front door of a regular spa. I'd love to go back.
December 22, 2010
had a great time it was awesome
June 17, 2010
I went after work on a Tuesday evening and this is the place to go for a Pedicure and Manicure. Professional and welcoming staff and I wanted to stay longer. I am choosey about where I have my nails done and I have been to a number of places and Red Door lives up to their name at this location.
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