Customer Reviews for Eden's Pathway (16)
March 1, 2014
Very relaxing massage!
I was initially hesitant to book because of some of the reviews, but I chose to go anyway, and ended up being very pleased with the massage I received at Eden's Pathway. The massage therapist did an excellent job, and both the message itself and the atmosphere were very relaxing. The massage was also a great value for the price. The spa itself is a small, no-frills, locally-owned business, and personally I prefer that over a fancy, over-priced place with too much activity. The environment was clean, pleasant and inviting. With the small number of staff on hand, I can understand why they may not always be able to pick up the phone, so I would recommend booking online, or at least leave a message, if you do need to speak with someone. I had a fantastic experience at Eden's Pathway, and will definitely go back. I may also purchase a membership.
July 30, 2013
Horrible Customer Service
I am in awe at the lack of customer service at this place. I purchased a Groupon and was trying to make an appointment for a date over a month in advance, I called with no luck to get anyone on the phone for over 2 weeks. I finally contacted Groupon when I didn't know what else to do. I told them the situation and they gave Edens Pathway my contact information for them to call me directly. Never got a phone call! What kind of company is given the opportunity to fix a customer service issue and just blows it off? So unprofessional. I finally just took a refund of Groupon credit to be done with this company.
January 4, 2013
Couldn't get anyone to answer the phone
I tried calling several times and couldn't get anyone to answer the phone. I don't recall ever getting a voicemail to leave a message. They obviously don't value each and every customer.
December 17, 2012
Excellent service as usual...
Just visited Eden's Spa after being away a few months because of surgeries. The service was excellent as usual. Those who complained about the atmosphere should see the new decor. It's lovely.
August 7, 2012
I loved everything about my experience
I took my 5yr. old and 10 yr old daughters with me to get manicures and pedicures before they started back to school. I got the 5 layer pedicure. We all loved it. The owner did all of our services. She was really good with my girls and they loved their hands and feet when she was done. I really enjoyed my pedicure. The experience was so good, I booked a 90 minute relaxation massage for my birthday. Without a doubt this was the best massage I have ever received. I have not stopped bragging to everyone about my experience. They have earned a devoted customer for life!
March 12, 2012
I absolutely loved my facial and recommend everyone to try this service. They have a variety of facials that meets the type of skin you have and if you are not quite sure which one will best benefit your skin then they are more than happy to assist you and help you choose one. The facial was so relaxing and left me with a glow for the day and soft skin. I was recommended great products to use on my skin and also tips in to maintaining healthy looking skin. I bought the products and followed the tips used and I must say this is the best my skin has ever looked since I was a teenager!! The staff definitely knows what they are doing and know what they are talking about. They have won me as a regular client and I can not wait to try the other services provided. :)
February 23, 2012
I visited this spa for nail services and found the atmosphere to be too unclean to consider returning. The towels were raggedy, the tools were very old, the chair and soaking tub were very old and worn. The walls were sponge painted but appeared unfinished. The decor was non-existent. The service professional did a nice job and was very thorough, but the facility itself did not meet my expectations. I absolutely will not return.
December 26, 2011
Great Facial! Friendly Staff!
Honestly, after reading other reviews , I was hesitant to schedule. Anyhow, I noticed that a lot of groupon junkies gave the negative reviews so i went ahead booked. I am so very glad I did. They have on-line booking and that was huge for me! The young lady who did my facial was very sweet and recommended great products and gave me samples. I believe it's one of those natural products. So if you want a fancy place with all fluff ....maybe not here. But if you want good service from friendly staff, then go here.
December 15, 2011
Needs a Big Makeover
This salon is as basic as they come. I got a coupon from groupon and the first time I walked in I thought, "Oh, they must be new because everything is so bare." Then come to find out that is not at all the case. It looks run-down and everything needs updated. If you want a true spa experience, don't go here. There is nothing relaxing about it.
August 22, 2011
No Way - At least for the massage
I got a Living Social Massage and I do not think they were certified in any way. The technique was poor and it did not leave me feeling relaxed. I have had massages from professionals and they are certainly not skilled in this area. I can't speak for thier other services but I was not happy with the massage. As far as the atmosphere, it really needs a makeover. I walked in and thought they were remodeling but they werent. The floors also sink in when you walk on them and I am not a heavy person. This is fine if you are looking for a cheap massage, but I wouldn't send anyone I know there.
July 14, 2011
This is spa that is about doing great work. I believe the owner does most of the work, which is awesome because you know she is taking it seriously and wants you to enjoy her spa. I recommend this spa to anyone, who wants a clean environment, great up to date products along with a holistic touch.
May 10, 2011
I have been a client at the spa for years. The staff is professional and friendly and provide great service. I choose to go back moreso because of the small intimate and personal experience I get that are not present at bigger salons.
March 30, 2011
Worst manicure ever!
Made the mistake of scheduling a manicure and pedicure the day of my wedding at this location because I'd purchased a Groupon gift card. My pedicure was good, but the manicure was a disaster! My nails were ragged. The paint job was awful. I tried to tell the manicurist what I wanted fixed and she blew me off. The atmosphere at this place was wierd, too. It looked as though the place had only been open for a few weeks when in fact it's been open for several years. I had to re-do my own manicure when I got home which I had not planned on.
January 18, 2011
Not worth the money
I recently got a pedicure here and I just wasn't impressed. Not many nail colors to choose from. My nails were cut unevenly and all of them ended up being different lengths. One was cut at such an angle that within a week I had an ingrown nail - never happened before!! There were no nail dryers so my polish really didn't get a chance to set. The employees were very friendly, but that is the only ambiance I got from the place. I would have thought that being in business over 2 years would have lent the waiting area to be more vivacious...just a few chairs sitting against a window. I guess I am just used to more upper scale salons and spas...I'll stick to them because I paid more here without even being served water than I do at my normal place.
Anne, It is with regret that we did not meet your expectations on your visit. Your feedback is appreciated and we will work to improve on the concerns you mention. Thanks for sharing. Best Wishes
December 29, 2010
Professional Service with a Personal Touch
I love this spa! I am a small business owner, and seldom make time to pamper myself. However, i can always count on a wonderful experience when I visit Eden's. They are very accommodating to my schedule and provide excellent service, even if it's just an express manicure.
Thanks for taking time to share with others about your experience with us. We greatly appreciate all feedback. We realize you have many choices. Thanks for choosing Eden's Pathway :)
October 24, 2010
I just had my first spa experience during their "Ladies Night Out" event and I really enjoyed myself. This really is a great way to treat yourself while getting a taste of what they have to offer. Last night, I got the facial, massage, and pedicure. Everyone was nice and professional and really made me feel welcome. I really enjoyed my facial because after it was over my face felt so soft. I will be sure to schedule an appointment within the next two weeks. Maybe then I will be able to decide which service I will have done. This spa is definitely worth checking out!
Keturah, It was a pleasure to service you and your mom. I am thrilled that you enjoyed your evening with us and appreciate your expression of confidence in this review. We look forward to seeing you soon!
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