Skin Sense, A Day Spa - North Raleigh

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Skin Sense, A Day Spa - North Raleigh

Address & Info
6801 Falls of Neuse Road,
Raleigh, NC 27615
United States
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Hours of Operation
Mon: 9am  -  8pm Tues: 9am  -  8pm Wed: 9am  -  8pm Thu: 9am  -  8pm Fri: 9am  -  8pm Sat: 9am  -  7pm Sun: 12pm  -  6pm
Accepts Spafinder Gift Cards
Accepts Multi-Use Spafinder Gift Cards
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Menus of Services / Classes

Your visit to Skin Sense will be a truly unique and enjoyable experience.
After all, we have designed and developed our facilities, treatments and attitude with you in mind. Our goal is to ensure that you leave our spa feeling relaxed and rejuvenated, no matter whether you've spent an hour or a day with us. Explore our offerings and discover just how much Skin Sense, a day spa can bring balance to your life.

Dry Brushing
Herbal Scrub
Other Scrubs
Salt Scrub
Sugar Scrub
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Aromatherapy Body Wrap
Herbal Wrap
Other Body Wraps
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Chakra Balancing
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Acne/Deep Cleansing
Anti Oxidant Facials
Aromatherapy Facial
Back Facial
Glycolic Acid
Microdermabrasion Facials
Other Facials
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Locker Room
Relaxation Lounge
Retail Store
Slippers Provided
Steam Room
Toiletries Available
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Yoga Classes
Salt Cave
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Bikini Wax
Body Wax
Eyebrow and Lash Tinting
Eyebrow Wax
Face Wax
Gel Manicure
Hair Removal
Makeup Instruction/Application
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Back Massage
Deep Tissue
Hot Stone
Lymph Drainage
Mommy and Baby
Other Massages
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Yoga Classes
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Customer Reviews for Skin Sense, A Day Spa - North Raleigh (22)

May 2, 2018
Horrible customer service, had an emergency come up and made it impossible to cancel - this was my birthday gift and it went to waste. Brianna, the manager was condescending and rude on the phone. This was my go-to-place and I was a repeat customer but will never be back. My family also used to go here so they have lost 5 repeat customers. I hope this place gets shut down. Whoever owns this business needs to hire an entirely new staff that actually values their customers and customer service.
February 9, 2018
Worst and most painful manicure
Worst manicure I have ever received. My mother and I came in, I received a manicure and she received a pedicure. It was the most painful manicure. They did not soak my cuticles to soften them before picking at them and I bled multiple times. My fingers still are hurting the next day. I would not recommend getting nails done here to ANYONE!
December 30, 2015
Made it impossible to cancel appointment
I scheduled an appointment for a friend and myself. Unfortunately, we both came down with an illness. Two days prior to the appointment, I called to cancel. I had to leave a message, as nobody answered the phone. I left another message the day prior, asking that they call me back to confirm. I didn't receive a call back. In the meantime, I received an email confirming my appointment. I responded to this email saying I wouldn't be able to make it. The email did NOT bounce and did not state it was an automated email. Today, I receive a call saying I missed the appointment and would be charged. I called them back (amazingly, they answer the phone today!) and am told that unless I pay the balance, I will not be able to reschedule. I don't know what else I could have done to cancel the appointment. Their complete lack of customer service is appalling. As if I would try to reschedule - EVER! Buyer beware. They have VERY shady practices going on. It's a shame, because I enjoyed my previous visit.
August 25, 2015
Ruined our Anniversary
My husband bought a couples package at the North Raleigh location. We scheduled massage, muditation and pedicures. Our massages were mediocre, when we were escorted to the mud room we were given no guidance on use and were left in a freezing cold room with a shower head that did not even work. The room had not been cleaned and there were remnants of mud from prior use. When we move on to pedicures there was only one person to do both and we were on a very tight schedule so had to cancel that service. When asking for a refund for the services on our credit card we were told after 2 WEEKS of trying to contact management that they would not issue the credit. I have been a client of Skin Sense on and off for over 10 years and will never go back for service nor ever recommend service. Quality and customer service have gone down hill fast and the front desk people have had no training in customer service.
July 25, 2015
salt cave not temperature controlled
The relaxation room was exactly that, a cool comfortable room with flavorful tea...really a nice haven from the heat. The salt cave, on the other hand, caused us to sweat, so it had to have been about 80 degrees, not 72-74. It was so uncomfortable, we couldn't stay in there the whole time. It would have been fine if the staff just admitted that it was too hard to control the temp on a hot day, but instead they pretended like we didn't know what we were talking about, were just being difficult, and perhaps didn't understand the importance of temperature control for optimal ion benefits, Perhaps that's why I asked if we could get a discount and come back when it was fixed. She said she would have her manager contact us, but not surprisingly, a week later, and still no phone call. Don't go to the salt cave at this location (the one in Asheville is great!) unless you don't mind a sauna on a hot day.
September 1, 2012
Good Product Selection
Good facials and great products.
August 22, 2012
My Favorite Spa
The Falls of Neuse Skin Sense is my favorite Spa. I get waxings, facials, some body treatments, and massages there. The people are friendly, and the waiting room is very relaxing. The tea is very good. I've been going to this location for at least 10 years. I am not a big fan of the Brier Creek location, even though it is closer to me. I had a painful waxing experience there -- the waiting room there is also very tiny and not as comfortable.
December 28, 2011
Really Nice
Really nice place. I have got a precise, detailed job for a facial, the massage was excellent, and both the hot stones and aroma therapy oils are worth trying. Nice, very relaxing environment, helpful staff. This is a day spa I would recommend to anyone.
December 27, 2011
Thank you so much! I love coming here! Keep up the great work! You guys always take all of my stress away.
December 22, 2011
Best Experience
This is a great day spa. I have always had the best experiences here and I am always recommending them to friends.
November 28, 2011
Truly enjoyed my foot facial. Will be back in December. Lee was very personable and professional.
November 23, 2011
Best place ever
I really enjoyed my time here and I highly recommend these guys here at Skin Sense, A day Spa!
November 14, 2011
MK is the best
This is my third facial with MK, and she is absolutely fabulous. She recommends treatments and products that she thinks will improve my skin, and so far she has been dead on target. My skin is glowing. I have already scheduled my next appointment with her.
November 4, 2011
Great Atmosphere
I have been a client of Skin Sense, A Day Spa for a few months already I come here about 2 to maybe 4 times a month. I love the atmosphere this place has and all of the amenities they have available for you. I get everything done here from massage to waxing and I like the work they do here.
August 23, 2011
Quite Possibly the Worst Spa I've Ever Visited
Wedding registry on their website didn't work after sending link out to friends and family. Co-workers went in person to the spa and purchased a gift card for us. We used if for a couples massage at the Skin Sense Brier Creek location in Raleigh. Worst massage I've ever had. I actually felt rushed! A year later (last weekend) I decided to give them another try. One girl was working the desk at the time, and she was very slow, and had a line of people, causing me to be almost 10 minutes late for my massage. My masseuse, was wonderful. One of the best massages I've ever had. I was so happy that I booked a Shiro Dhara treatment for the next Wednesday while I was checking out. I showed up for my appointment on Wednesday, and they were having trouble finding my appointment. She took me aside, so apologetic. She said she didn't know what happened, but my appointment wasn't in the system. She said she could get me in at another location that evening, but it was too far for me. I explained to her all of my issues and how ridiculous. that this was ridiculous. I thanked her for trying to accommodate me, but I no longer felt like giving them my business. She insisted she would have the director call me...which never happened.
August 18, 2010
Good Experience
I visited Skin Sense for a pedicure and eye brow wax. Being 8 months pregnant, I needed a little indulgence! The staff was wonderful and the pedicure ultra relaxing! I look forward to visiting again soon.
August 18, 2010
Nice spa
I went here as a special day for myself. I liked it, and felt like a queen, but they did try to push products with each service. At the end, I kindly declined all of the products that were waiting at the front desk for me. All in all, a good experience, and the staff were all very friendly and seemed knowledgable.
August 14, 2010
Skin Sense Fan
I have been going to Skin Sense for 3 years and absolutely love it!!! The rewards program is the best around. It is so easy to accumulate and redeem rewards points. The staff is friendly and helpful. I have had pedicures, manuicures, a variety of body treatments and am a regular wax client. My estetician is the best and I don't know what I would do if she ever leaves. You can not go wrong with Skin Sense!!!!
March 3, 2010
I love the relaxation room! It is very cozy and quite. I never feel rushed. I have visited the spa several times and I have only been disappointed once. I think I had a new massage therapist, although she was nice, I did not like the service. Upon checkout, the front desk staff asked about my visit and I told them about the experience. They were very apologetic and discounted my service. Ihave returned several time since then and will continue to do so! I love Skin Sense
February 26, 2010
My Longtime Favorite
I have been going to spas for years, as a treat to myself. Skin Sense on Falls is my go to favorite. Sure I have tried treatments at other spas, and their not bad, but I always return to Skin Sense. The atmosphere is relaxing, and I am in love with their Russian Tea. The treatments and staff are relaxing and knowledgeable. What I really like about Skin Sense is their rewards program, that rewards you with points for paying for treatments, buying products, and my favorite booking online. I have recommended Skin Sense to many a friends.
December 28, 2009
Skin Sense is Top Notch!!
I've been going to Skin Sense for a variety of treatments for the past 8 years or more. I've visited them for bikini waxes, pedicures and most recently massages and facials. The staff is extremely friendly and courteous. I love the atmosphere and the variey of service options they offer. I've really enjoyed every service - especially the facials. I have sensitive, acne prone skin and the staff is always good about recommending prodcts for my problematic areas. They sell many of the products at fair prices as well. They will also provide samples if available so you can try before you buy. They offer lovely robes and warm neck wraps while you wait for your massage or facial. They have fresh fruit and hot tea available in the lounge. The lighting is dim and there is lovely aromatherapy to get you relaxed as soon a you walk through the doors. I highly recommend Skin Sense to anyone looking for a very professional, relaxing, rejuvinating experience in the Raleigh/Cary area!
December 26, 2009
Awesome Experience
I have been to this spa on several different occasions. I have always felt welcomed, pampered, and completely catered to. I have enjoyed each experience and has always been satisfied with the services I received. I would definitely recomment this spa. There tea is the best tea I have ever had.
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