• Spa West Day Spa & Salon
  • Spa West Day Spa & Salon
  • Spa West Day Spa & Salon
  • Spa West Day Spa & Salon
  • Spa West Day Spa & Salon

About Spa West Day Spa & Salon

The staff at Spa West cultivates a luxurious, European environment meant to both relax guests and re-awaken their senses. Spa West incorporates treatments and philosophies from Easter traditions into traditional healing services. Spa West's menu includes a range of Hydratone Therapy Thermal Body Treatments, an array of beautifying facials, and several varieties of massage therapy. The spa has its own limousine, which can be dispatched to pick up and drop off spa guests.

Spa West Day Spa & Salon

Address & Info
Spa West Day Spa & Salon
29109 Center Ridge Road,
Westlake, OH 44145
United States
Get Directions
Accepts Spafinder Gift Cards
Accepts Multi-Use Spafinder Gift Cards
Hours of Operation
Mon: 9am  -  5pm Tues: 9am  -  9pm Wed: 9am  -  9pm Thu: 9am  -  9pm Fri: 9am  -  6pm Sat: 8am  -  6pm Sun: 9am  -  5pm
Contact Info
Contact Us

+1(440) 899-7729

Accepts Spafinder Gift Cards
Accepts Multi-Use Spafinder Gift Cards
Contact Info
Contact Us

+1(440) 899-7729

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Customer Reviews for Spa West Day Spa & Salon (77)

June 19, 2018
Favorite Spa
This spa is amazing! Everyone is so professional, the atmosphere is so calming, and I always leave feeling refreshed. There is a wide assortment of services that are offered, which is nice. I mix it up every time I come back. Highly recommend!
November 16, 2017
My wife made an appointment here for a partial highlight. She said PARTIAL several times while making the appointment over the phone. Her stylist ended up doing a full highlight (after she asked him for a "touch up") as well as a "glaze" while never once mentioning this to her and never once mentioned the cost of this service. What she thought would be an $80 appointment ended up being double. Spoke to Chris the manager who was completely unhelpful and offered us a whopping $15 salon credit. Complete joke of a salon- never going back.
Liz H
May 18, 2016
Loved my spa day
My boss treated me to a massage, facial and pedicure my day was so relaxing the staff was beyond professional and the spa is amazing.
Lauren S
April 21, 2016
Ruined my Wedding Rehearsal Day
I visited Spa West three times. During my first two visits, I had good experiences. So, three months before my wedding, I decided to book appointments for my bridal party. I called the week before my wedding to confirm my appointments. Somehow, they had our appointments scheduled at 1pm, instead of 11am. I understand mistakes happen. But our schedule was not flexible, which is why I made the appointments 3 months in advance. I talked to Nicole, the manager, she apologized and rearranged our appointments. She reassured me that our group would stay together (as originally planned) during our visit. I wanted to spend time with my girls. Unfortunately, NOTHING happened like Nicole had promised. Nicole said she would be there to greet us. She wasn't. They started our massages at different times, so I was alone for most of the day. My sister was left alone in the relaxation room for 45 minutes, while we were getting manicures. One technician ripped my bridesmaid's cuticle and she started bleeding. And my other bridesmaid wasn't taken to the sauna. I was so upset after the appointment that I had my fiance call to speak to the manager. No one called us back. It was the worst experience I've ever had at a spa. STAY AWAY FROM SPA WEST!
December 2, 2015
Spa West Ruined my Wedding Rehearsal Day
Three months before my wedding, I made appointments for manicures, pedicures, and massages at Spa West for my bridal party, which consisted of 4 girls, plus my future mother-in-law. I called Spa West the week before my wedding to confirm my appointments, but somehow they had our appointments scheduled two hours later than I requested. I understand mistakes happen, so I called the manager, Nicole. She was able to rearrange our appointment times and reassured me that my girls and I would be together during our appointments. Unfortunately, nothing Nicole said happened. I was separated from my girls for most of the day. My sister who was my Matron of Honor was sitting in the Relaxation Room for 45 minutes BY HERSELF, while the rest of us were getting manicures. They also started our messages at different times, so we were not able to enjoy the sauna together. One of my bridesmaids wasn't even taken to the sauna! The technicians were obviously not informed that we were a BRIDAL PARTY! One of the technicians ripped one of my bridesmaid's cuticles so badly she was bleeding. IT WAS TERRIBLE. I was so upset after our visit that my fiance called to speak to a manager. He left a message and NO ONE CALLED HIM BACK! DON'T WASTE YOUR MONEY!
October 19, 2014
This place is amazing. I was there in May 2014, I travel the world specifically for spa vacations and as a matter of fact, I went to Canada for a spa package immediately after a week's stay at the Spa West. [Canada did not measure up.] I typically select a spa from spa finder.com and make a vacation out of it. I highly recommend Spa West. The service and atmosphere were outstanding! AND it was reasonably priced. I really felt like I was transported to Europe when I entered the service area. If you're in the area you absolutely must try this salon. It's a little taste of Europe right in our backyard. Who knew? huh :-)
October 17, 2014
Sorry, But never going back.
I went to this pace because my bff recommended it. I will not go back. I had a massage and actually left more tense than when I arrived. I told the therapist not to work on my lower back due to the fact I had just gotten a tattoo. I swear this person cannot understand English because I left halfway through the service because she would not listen. The whole 20 minutes I was in there, that was the only spot she concentrated on, and to top it off, she stated that I should never go to the tattoo artist because she has seen better work. I'm sorry, but t be making comments like that to your clients and not listening makes for poor service and poor therapists. I discovered a brand new place called Just Relax. You should try there before going here.
January 11, 2013
Very pleased and satisfying
I was beyond pleased with this place. From the friendly people, the satisfying service and serenity of it all. Spa West is a really great place and exactly what a spa should be like. This place is now going to be my regular.
December 4, 2012
Enjoyable atmosphere
I always enjoy the atmosphere and I am feeling great when I leave.
November 16, 2012
Excellence All Around
This was a gift of pampering to the extreme! The deep tissue massage and perfect haircut & style couldn't have been better! The staff is very pleasant and make you feel instantly at ease. Eventually I'll experience a full day of beauty, definitely worth many return visits!
November 16, 2012
Amazing atmosphere and I love my massage
Amazing, loved my massage and love this place! Great service, great atmosphere.
October 12, 2012
Sweet relaxation!
My sister and I came in for our girls days and were completely pampered! I love everything about this place! The people are welcoming and the atmosphere is unbelievable. We will most definitely be coming back here, and much sooner than later! Thanks for everything.
October 9, 2012
Fabulous Experience
The staff was very hospitable. This was fabulous experience, I will recommend to everyone I know! Thank you ladies, you are truly talented.
September 20, 2012
One of the best Anniversary Gift!!
My husband bought me a package from Spa West for our anniversary. It included a haircut and style, massage, facial, and a dip in the tub. I really enjoyed the day. The people at the spa were very friendly and professional. They asked questions about my services and made sure I was feeling pampered. I sure did! The massage room was really nice. It even had a shower in it! I loved sitting by the fireplace in a quiet room between my services. The entire spa was very warm and inviting. I felt very rich and royal! I love my husband and I am very thankful that he sent me to Spa West! I will be back soon!
September 12, 2012
The staff was wonderful thank you! Best pedicure I ever had with Lynn! Love the services and products. Spa is awesome.
June 28, 2012
Delarae was very pleasant and her hands were wonderful & relaxing.
June 19, 2012
Love the services and procuts.
Tips for gels!! Fun Fun Fun! Very professional service.
June 13, 2012
Having had massages all over the country this is truly one of my best experiences. Thank you Courtney and Nicole for your make up recommendations.
May 23, 2012
Very Relaxing
Missy did a good job- it was very relaxing.
May 18, 2012
Best experience ever at a spa
My wife and I went to Spa West to relax and get pampered, the staff was wonderful they treated us like gold. Everyone was so professional and our services where out of this world. We both will be back !!!!!!!!!
May 10, 2012
Early Mother's Day
My mom and I came in for an early mother's day treat yesterday.. OMG what a wonderful spa . We were so relaxed and had a great time. Lynn serviced me and she was spectacular. We can't wait to come back. Good rates too!
May 8, 2012
"Day spa & group experience" missed at this establishment
We booked with Spa West for a bacholorette party of 5 people and we were SEVERLY disappointed by our treatment. When we arrived a few minutes late, we were told there was no problem and that there was "buffer time". Little did we know that "buffer time" was our relaxation room, sauna and champagne toast. There was no "private room" as promised either. I was told by Nicole when booking that they would take care of everything for us and we didn't need to know our agenda. Also, the end of the appointment we were all in various states of dress....so much for the "spa experience". We were as follows:The Bride: no robe or slippers - Matron of Honor: received a clothes locker, robe & slippers - Maid of Honor: wore her clothes after all services, carried her purse - no locker, robe or slippers - Bridesmaid: given a robe but no slippers and carried her clothes all day - Bridesmaid: no locker, slippers or robe. One would ASSUME when spending $1,000 in total for services we would be better cared for. Nicole did nothing to fix the situation & repeatedly blamed us. We only wanted acknowledgement of the missed treatments & she wouldn't even say sorry. Avoid this place, esp if with a group only due to lack of customer service!!!
May 2, 2012
This is the most horrible Spa! No one should go there!
Spa West, Westlake, OH is a total rip off place. I have been to other spa places, they are all better than Spa West. I went there first time last Sunday. The experience there is horrible. I am filing complain at BBB. If you have the rip off experience at Spa West, I strongly suggest you file complain at BBB. I took my two preteen there last Sunday because Spa West claims that they give preteen facial treatment to help them get rid of their acne. They charged me 75 minutes for each of my girls but the service was only half of an hour for each of my girls. For 75minutes, the fee is $120. Therefore they charged me total $240 but each of my girls only got half an hour service. They ripped $120 off me. Besides listen to this, they never explained what they were going to use on my girls' face prior to the service and also no explanation after the service either. They are so cold. What they did makes me feel that all they care is money, they do not care about you. They charge you 75 minutes' service but only give you half an hour service. They serve you water with the cup they just wiped with the dirty cloth towel right in front your eyes.They have you sign the form basically saying no matter what you agree not to sue them.TOTAL RIP OFF
May 1, 2012
Great stylists, I have learned a lot about my hair. Also, Lynn gives great pedicures.
April 26, 2012
Relaxation Central
I wanted to take a moment to thank you for the wonderful treatment I had yesterday. It was a special treat after a long day of work.. you truly offer a wonderful relaxation spa.
February 29, 2012
Exceptional services
I loved my whole time at Spa West, the whole staff was wonderful. I cannot say enough great things about my visit.
January 29, 2012
Wonderful spa
I went there to meet up with a friend and have a relaxing experience. I was thrilled with the entire day. From the moment I got there to the time I left. I felt amazing when I walked out. The staff is first class and so is the service. I will not hesitate to recommend this Spa to everyone, my experience was amazing.
January 5, 2012
Totally disappointed
Way too much hype about this Spa. It happened to be one of my worst experiences. I arrived at SpaWest and the receptionist barely looked at me when checking me in. There are only three or four chairs in the waiting area and all were taken so I had to stand around for my appt. I felt rushed when asked to fill out some forms because the technician that was giving me my facial stood next to me the entire time saying "oh don't worry about that" and "really we can talk inside so you don't have to worry about the questions". The one and only question I had about my skin was answered with an "I don't know". I booked a 90 miin. appt. however my facial lasted exactly 55 min. I mentioned that I signed up for a 90 min. facial and the technician said "well, I am done". I again asked while checking out about the price, I was told that because I was given the facial I asked for that the price for the 90 min. facial would stand. I will never recommend this Spa to anyone. I have been to plenty of Spas that have made me feel welcome. I only used this place because I was given a SpaFinder gift card.
October 12, 2011
Thank you for relieving my tension!
The stretching and pulling helped great! The deep massage was exactly what I needed. Thank you for relieving my tension!
October 11, 2011
Agree with the previous post...Anita is GREAT! These guys really love what they do and made me feel like they really cared about me as well! Thank you for the awesome experience.
October 10, 2011
16th Birthday Party
My parents treated me and my three girlfriends to a spa day here at spa west. I have been asking to come here for years because my mom always comes with her friends. I know now how great it is! We got massages and manicures. It was the greatest gift and I will remember it forever. Thanks!
October 5, 2011
Awesome Experience
Staff was phenomenal the entire time and found exactly what I needed. I feel incredibly better now. Very relaxing.
September 9, 2011
Very Clean
Jill and Channel are my regular appointments. They are incredible. Spa is relaxing and very professional. The spa is so clean. I had the most fabulous facial. I will be back time and time again! Thanks!
December 18, 2010
A wonderfu spa experience
I wanted to treat myself to a day of pampering and everyone always tells me to go here so I did today. All my friends and family where so right, the staff was so nice and my treatments where just wonderful, the spa is so large and beautiful. I do not know how they do it, the place was so busy but the staff makes you feel as if you are the only one they are focused on. I loved my day of pampering.
September 21, 2010
Great massage & facial
I could not ask for a better experience at a day spa! My massage was very relaxing and my face has never felt better! The facility is not only beautiful and clean but it offers absolutely everything I could need to upkeep my appearance. I've often gone to spas and found the staff is snobbish, but the employees at Spa West were friendly and helpful. I'll definitely be back!
September 3, 2010
An absolutely delightful spa experience
I wanted to do something nice for my mom so I found Spa West through Spafinder and booked the Couples Package for the two of us. We each had a facial, massage, manicure and pedicure. The entire experience was amazing. From the moment we stepped in we were treated like queens. The staff is probably the friendliest spa staff I've ever met. They were very helpful and knowledgeable. The facility is clean, and absolutely beautiful. The treatments were top of the line. Both my mother and I agreed that we've never had a better massage, my face was actually glowing after the facial, and I couldn't ask for a nicer mani/pedi. We can't wait to go back to this jewel of a spa.
August 21, 2010
Wonderful massages
My husband and I went to this Spa west for 80 minute massages. We thought the massages were great and that the staff members were very educated about the services as well as products. I have a bad back and was very impressed with my massage therapists. I was free of pain for a couple of days which is a gift for me. I highly recommend Spa west for a massage.
August 11, 2010
Positive experience
I have had such positive experiences at spa west. Most recently, in my nine months of my pregnancy I went to spa west and the staff could not be more accomodating to make me feel comfortable and welcome. The facial was so relaxing and the surrondings where serene, just what the doctor ordered.
August 3, 2010
A day to remember thanks to Spa West
If you are looking for a day of "absolute pampering," this is the place! We had a "Best sister's Day" and day that we will never forget!!! We were blown away from the moment we walked in, greeted with champagne. All of the staff members were warm, friendly and cared about our experience. It is the most relaxing environment we have ever been in, from the incredible architecture to the premier services. We each had the 1 hour message, facial and scrub. All services were excellent, what an experience!!! This amazing day even included a lunch with tropical fruit smoothie. We didn't want the day to end, so we will definitely be back soon. It was so affordable and an exceptional value! I would recommend this spa to EVERYONE!!! Thanks again
July 23, 2010
Will Never Return
I had a an awful experience. I was forgotten in the waiting area for 20 minutes. After I asked about my appointment, they admitted to making a scheduling error but told me not to worry, they would take care of me. I then received the worst manicure and pedicure I have ever received in my life. I will never go back. I would not recommend this Spa to anyone.
July 11, 2010
3 times wrong
Myself and 2 girlfriends went in for manis & pedis. We each had a different manicurist, unfortunately all with the same result. Not one of our french manicures is lined up with our nails, cuticles are poorly & painfully cut and there is as much polish on our fingers as our nails. Our pedicures were wonderful. The room is dark and relaxing; however it is probably too dark for the manicurist to properly apply a French manicure. The experience was relaxing, but after we came into the sunlight, each was extremely disappointed. Not worth the price or time, especially since we each need to have them redone!
May 14, 2010
It's hard to leave this spa! It's gorgeous and the staff are very polite and professional. I got my hair done here and the stylist was knowledgable and really took her time with me to find out what I wanted to look like at the end. I would recommend this spa to anyone who is looking for a relaxing and beautiful environment.
April 29, 2010
Fabulous Spa
I just have to take a few minutes to tell you what a fabulous facility you have, Spa West is amazing. I have to say that in the 35 years of going to spas Spa West is at the top of any list. My daughter picked me up from the airport and we came directly to the spa. I literally thought I was in Europe, this past fall mt daughter and I took a Greek Island cruise and Spa West reminded me of their exquiste architecture. The spa itself was awsome but I must say Spa West is far more awesome. The whole staff were positive, warm, kind and extremely professional. When I return in July, I told my daughter I must go back to Spa West for my massage, facial, and nails. It was like taking a mini vaction again and I can't thank Spa West for the great attention to detial!!!!!
April 14, 2010
Away from it all
This spa is one of the most premium spas I've been to. It's large, private, and all the waiting areas are plush. But of the 4 or 5 times I've been there, I've only had 2 good experiences. I left with a jacked-up haircut once, and left a second time with my toes bleeding (the nail tech gave me papercuts across my toes with the nail file! They wouldn't refund my money but offered me a gift cert for another pedi with a more experienced nail tech). I've had 2 massages that were wonderful, and a manicure as well. They are often too busy and schedule things too closely together or rush you from one place to another. My experience has been an inconsistent one. I go and have a great experience, then go back and have a bad one, but then go back and have a good one. So my advice- be prepared for a WONDERFUL or TERRIBLE time! ;)
April 7, 2010
A Very pleasant experience
My husband purchased for me the Spa Dream Day,from the moment I walked in to Spa West everyone was so polite and professional.. The services where just wonderful, the spa was so clean and beautiful. I had a very relaxing day!!!!!!!
February 14, 2010
I visited Spa West twice and have not a lot of nice things to say. The 1.Time I went with my Mom and I booked a massage, facial , pedicure and Lunch for the two of us. The Front desk Staff was very rude throwing Papers at us to fill out. My Mom is from Germany and her english is not very good, so I had to help her filling out the forms. It took me less then 10 Minutes to do mine and hers and I was told if we don't hurry we would have to let the person scheduled after us pass for our massage therapist. That was not the only time we would feel rushed. During the massage my therapist had a runny nose and kept sniffing, it was soooo annoying. I offered her to take a minute if she had to blow her nose, but she said she was fine and continued. My Mom said she did not feel much during her massage. Afterwards we were told that the Lady's for the Facial are waiting for us, I like to relax for a minute after my massage but NOT at Spa West ! The Facial was fine for both of us and so was the pedicure, but if you pay what I did, I think this is something you should expect. The Lunch was okay and again we where told the room needs to be cleaned up and set up for the next group shortly. Buy Check out I was given the rules of tips in the USA. I found that very funny ! One Year later my Husband got me a gift certificate for spa west and I tought I would give it another try. What a mistake. I booked one of there Massage/Bodywrap Packages and was once again asked to fill out paper work. I mentioned that I had been here before and got rudely put in my place that it had been more than 6 month ago and I need to update my info. This time my massage therapist talked so much and so loud that someone in the room next to us knocked on the wall ! The Body Wrap was fine and very relaxing but the girls at the check out knew exactly how to screw it up. I was asked to pay twice as much as the package price was listed. When I questioned the difference I was told that I did not received a package, I got two different services that would be charged seperatly. I argued for almost 30 Minutes asking for the manager ( who according to her was out of town and not even available by phone) and finally decided to hand over my gift certificate telling the girl if she want's the rest of the money I still owed for the package price she knows where to find me since they just updated my info and left the spa. Not even 1 Hour later I received a phone call that she spoke to the (unavailable ?) manager and she agreed THIS TIME to pay for a package. I had to face this girl again to pay off the difference and she treated me as badly as she could. This Spa is beautiful to look at but some of the people working there do not match that beauty and can end up ruining your entire experience.
January 26, 2010
Great for couples!!!
My husband and I have been in need of some de-stressing and some time to reconnect with eachother after the holidays and needed a little getaway. Part of our weekend was spent at Spa West. I've been to Spa / Salons where upon walking in you get the salon feel more than you do spa, but that was not the case here. Immediately upon walking in the door the mood is calming. The staff were all very professional and caring. We were both treated to a great massage, the warm massage tables were a nice touch. We never were rushed along and were able to spend some time alone together after our massages and even after the bath water therapy was through we were never asked to hurry up and get out of the bath, were told to take our time because there were no clients waiting after us. You never get the feeling that there is anything else going on in the place except a spa, and it was very quiet and relaxing. I've been to spas where there's way too much activity going on within the building and you never really get to relax. We weren't crowded and surrounded by a bunch of other clients, and we didn't have to be subjected to the sounds and smells of what goes on in a spa that also offers salon & nail services. All in all we felt it was a wonderful spa experience and would both definitely go back!
January 24, 2010
I visited this spa frequently while I lived in N. Olmsted, usually had a good experience. However, had a bad spa visit for a pedicure. Was forgotten and then they did a rush job and I was not at all pleased. Found a different spa and have not been back here for 5 years.
December 21, 2009
Needs a revamped women's locker room
This spa is absolutely beautiful, first class amenities and great staff - but what happened to the ladies changing room? How was it slighted, when everything else is so fantastic? Too small an area to change, no place to sit, one shower (with a clogged drain), ripped towels, and non-existant amenities for drying and grooming hair, no moisturizers, razors, deoderant - much needed essentials to make yourself presentable before walking out the door are missing!
September 1, 2009
Best Spa I have ever been too!!!!!!!!!!!!!!!
The staff was just wonderful, they made me feel so special. My services(massage,Facial,Nails) where just amazing. The spa was so large and beautiful, I can't say enough great things about this getaway for myself. Except i will be back.....
August 15, 2009
Not quite worth the money
First of all, this place is beautiful. You feel like you're somewhere really special while you're there. And for the most part the services were good too, however, the reception staff and the info on the website leave a bit to be desired. I recently went there for their "rejuvination" package. The website said it was $250. Nowhere on the site was it mentioned that this did NOT include tax. The site said the package takes about 3 1/2 hours - mine took 5 1/2! Thank god I didn't have something scheduled right after it. This wasn't because they made the massage a little longer or anything like that...it was because of the in-between time I spent in the "relaxation room" waiting for my next service to be ready for me. When the reception staff rang me up at the end, they screwed up the total twice. First the girl told me it was almost $100 more than it was supposed to be (she had rung up each service separately instead of as the package). Then another girl stepped in to help and had a hard time adding up the tax and gratuity. It wouldn't have been so frustrating waiting for them to get it right if I weren't already 2 hours later than I expected to be. That being said, here is how I'd rate each of the services I got:
February 26, 2009
Best body wrap & massage
Spa West gave me the BEST bodywrap and massage ever. The wrap was just amazing so was the massage. Five stars for Spa West !!!!!!!!!!!!!!!!!
February 24, 2009
Best massage & body wrap
I had the best massage and body wrap of my life at Spa West, The staff was very professional, the services where amazing, and the spa well lets just say is mind boggling. It is so large and beautiful that I wouldn't know where to begin. I will be a customer for life!!!!!!!!!!!!!!!!!!!!!!!
January 22, 2009
Awsome massage
Best massage of my life, very professional staff. The spa is just to die for.
December 7, 2008
Best massage & body wrap
The staff was just wonderful, services where just the best ever. I left feeling GREAT!!!!
November 16, 2008
Best massage & pedicure
The services where WONDERFUl, I had the best massage and pedicure of my life. The staff was just great and the spa is to die for.
October 30, 2008
Wonderful massage & facial
They treated me like a queen!!!!!!, the services where just wonderful. I will be a customer for life.
October 8, 2008
Best massage
They gave me the best massage ever, the staff was very professional. I will be a long time customer.
September 15, 2008
Best Espa massage of my life
I wanted to try a different type of massage so I tried an Espa massage, It was the BEST massage of my life, just awsome. The spa is just gorgeous and the staff is really sweet.
September 6, 2008
Wonderful services
I came in to relax, and that is exactly what I did. The staff and services where just wonderful, they treated me like a queen!!!!. Thank you for such a memorable day. I will be back.
August 26, 2008
Best massage
Thank you Spa West for the BEST massage of my life!!!!!!!!
August 21, 2008
Best Facial
I have had facials all over the country, but nothing came close to the facial I recieved at Spa West. The facial was just out of this world. The Best EVER!!!!!!
August 10, 2008
A wonderful spa
They gave me the BEST massage I have ever had in my life, the spa is out of this world. I will be back, thank you Spa West for a very memorable experience!!!!!!!
August 6, 2008
Wonderful massage
They gave me the best massage of my life, and the spa is beautiful
July 15, 2008
A wonderful spa
I received a spa finder gift certificate, I must admit I am a very picky person. But let me tell you the staff at this spa are just AWSOME, they treated just wonderful, the services were just great. I will be back for sure, and would recommend it to anyone. I thanked my husband for purchasing the gift certificate to let me find this great spa.
April 23, 2008
Awsome massage & facial
The staff is awsome so are the services!!!!!, I will be back for sure.
March 28, 2008
great facial and pedicure
The staff treated me like royalty,and the services where out of this world. I will be a long time client!!!!!!
March 5, 2008
Great massage and body wrap
The services where great and the staff is very pleasant !!!!!!, I will recommand this spa to everyone I know.
February 16, 2008
Great facial
I left the spa after 6 hours of pampering feeling like a queen. First class spa all the way.
February 11, 2008
Excellent services
My wife purchased a gift certificate for christmas. Best gift I have received in a long time. The staff is great, services were wonderful, and the spa the nicest I have seen anywhere. I even bought my wife a gift certificate when I left. I will be back!!!!!!
February 8, 2008
The staff is AWSOME
The services are out of this world, and the staff is just wonderful. I will be life ling customer.
January 24, 2008
Not so much...
I booked a package that included a 25 min massage, the spa mani, spa pedi, sauna and $10 in salon merch. The massage was fine, nothing outstanding. I was then taken to a room and left alone for about 10 min. They came to get me for the sauna, which I declined, and then told me I had to wait about 20 min for the nail tech. Because I declined the sauna I was ok with this - but 20 min turned into 35. The pedicurist was rude, as was the front desk receptionist that I paid at the end of my treatment. After 3 hours I left feeling angry and stressed. I won't go here again.
October 2, 2007
Excellent Facial
I just relocated to Westlake from Chicago all my friends at work recommanded Spa West, sure enough they where right. The spa is wonderful, everyone is so professional and pampered me so great. I found a home away from home. THEY ARE THE BEST!!!!!!!!!!!!!
September 17, 2007
Wonderful Wedding party
25 girls and myself had my party at Spa West, It was Awesome. We will all be back for future spa parties. Everyone was great. The spa is beautiful.
September 13, 2007
Pass on this spa
This spa was very disappointing. The staff seemed pretty rude and the management was no better. There are plenty of great spas on the west side of Cleveland. Pass on this one
September 4, 2007
Excellent massage
I came to Spa West on my birthday to pamper myself. They treated my like royalty. The services where GREAT and the staff is wonderful. The spa is the best I have ever seen anywhere. I will definetly be back.
May 13, 2007
I love the look of this spa. My daughter and I were so excited to visit. But the staff lost our appointment and then treated us poorly. Too bad.
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