Customer Reviews for Spa at the Madison (2)
September 23, 2012
Spa lacked atmosphere and cleanliness
I had a very similar experience to the other reviewer on this site. Cold, dingy environment, rude owner (but nice staff) and would like to add concern due to lack of cleanliness. Not relaxing or spa like to say the least.
Hello "SueN" Thanks for taking the time to write a review. I am the owner at Spa at the Madison and was on maternity leave at the time of your review. I would hate to think that anyone was rude to you,could you please contact me personally so we could discuss this further. Also I cannot find your name in our data base which doesn't allow me to investigate your poor service review. We have been in business for over 12 years and have built a wonderful clientele and reputation in the area and would hate to think that someone out there has had a poor experience at our spa. Also we have always passed our inspections with flying colors, including one that occurred while I was on leave, so I would also like to get more specific information from you so that this experience is not repeated. Thanks again for taking the time to share your thoughts. I hope that you allow us the opportunity to rectify all the issues in your review. Sincerely Manager Spa at the Madison
April 24, 2012
Gives a bad name to small businesses!
Worst spa experience ever. You lie in a robe on a bed and they put, what looks like a hospital blanket on you. Room is cold, and walls are scratched up badly. Speaker in the room was scratching and ruining the spa experience, at one point it completely BLEW OUT. Cold towels during facial, massage is basically an application of cold cream. Been to spas, worked at spas and have never experienced such HORRIBLE service. Never going back!!!
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