November 5, 2012
Spa referral gone bad
I had been here before and had a nice experience. When my mother-in-law and sister-in-law were in town I recommended this spa. They scheduled facials and were looking forward to sitting in robes, sipping water in the waiting room, enjoying the facial, taking a shower, going in the sauna, etc. Unfortunately, when I asked them how it was, they said that they were not given robes, were told they could get some water but were watched and felt like they were being escorted around as if they were going to steal something. So strange! I was sorry to hear that they did not get the enjoyable spa experience they were hoping for and deserved! Based on principle, I will never return to this spa due to such poor service. I'm so disappointed as it is so close to my house, but I will travel farther for hopefully better service!