Customer Reviews for Mario Tricoci Hair Salon and Day Spa (3)
June 29, 2012
NJ is the best nail technician!
December 31, 2009
Not Very Impressed
My husband sent me to this spa for my birthday last year and I had a great deal of anticipation based on the name and the reputation they have built. I was told that they are one of the best around and that I would love it. Well, needless to say that the service was "ok" but it wasn't quite the set up I had hoped for. The room where I received my massage the set up was quite small, cool, and unwelcoming. The service was average and the atmosphere was cold. The staff was courteous, but outside of that they didn't really seem pleasant or outgoing. Customerservice was average.
February 4, 2009
I booked a facial and a massage using Mario's online capablities. Received a confirmation of treatments by email. After my massage, I inquired about my facial and was informed that one had not been scheduled. She said I will talk to my manager and see if they would be able to fit me in. I was directed to sit in the waiting area. After what seemed like 30 minutes, the manager informed they did not have any openings for a facial and that next time I schedule treatments to pay closer attention because some how I had hit cancel. Thank goodness I have a blackberry, because I was able to show her the email confirmation that listed both facial and massage treatments with the scheduled times. Her response was, next time call and cofirm your appointment with the 1-800 number. It will only takes a couple of minutes and will insure you will receive the treatments you've requested online . No sorry may I reschedule absolutely nothing. It was left up to me to solve the problem because, some how I made a mistake and/or did not take the time to confirm the appointment. I have solved the problem by finding another Spa that seems to get the concept of servicing their clients by making them feel comfortable and relaxed. Isn't that what we go to a Spa for?
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Mario Tricoci Hair Salon and Day Spa
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