Customer Reviews for Hand & Stone Massage and Facial Spa - Chatham (5)
December 11, 2017
I have been coming into Chatham Hand Stone for 2-3 years now, I was there in October. I have asked the lady at the reception desk to check to make sure I have appointments every two weeks. They need did. Today is Dec 11th, I should have at least a few appointments by now. So Kelly calls me up saying they were not able to charge to my card on file. I have informed them I do not want to renew my membership and that I will use remaining packages and that is it. She informs me "... you will not be able to use your packages if I am not a good standing customer. I said I do not want renew, then she says ..." my fees will go to collections and that it is up to me.." why do you talk anyone like that ???? then I called back 5 minutes later to speak to the owner, then Kelly get on the phone saying "I spoke to the owner that they will be cancelling my membership and I have 60 days to use remaining packages. She then had the audacity to ask me if I understood her. I will never go back there again!
May 8, 2013
Just do it and sign up for membership!
Third time going for services and finally took the plune and signed up for the membership! My only hesistation in previous visits was the distance from home but this place offers a great massage and facial as opposed to my current membership at a competitor chain close to home which doesn't offer good facials. The variety of services at Hand and Stone is fantastic- specially the facials. Not to mention waxing services at reduced prices as a member. Although the introductory membership price of $49.99 is no longer available for a month to month mebership, I was able to get the $49.99 rate with the annual contract ($54.99 w/6 months, $59.99 month to month)!
January 7, 2013
Run, don't walk, to Melissa A for a facial!
I am that mom that works 24/7 and never takes time for herself. As a result, my skin really suffers, and I frequently go to bed with my make-up on. I literally freaked out one morning and just decided to go get a facial and Melissa A was my facialist. Not only was she super sweet and polite, but she was super gentle with my sensitive skin. When she finished, I felt like my skin had lost weight, that's how clear and refreshed it felt. She gave me some tips how to help my skin on my busy schedule and I will be back to see her next month.
November 18, 2012
I had a decent experience here with my husband Pros: Great prices, Clean, Very nice staff Cons: I feel the standard for massages should be a no chatting policy. Masseusses should have presentable appearance. Not so much here.
June 19, 2012
Wish they opened one up closer to home!
My daughter and I had a massage and facial at the introductory rate. Facials by Dee were wonderful. Our skin glowed! The massage was great, wished I upgraded for an additional 30 min for an extra $20 but they were booked and couldn't add on the upgrade. They offer the membership for $49 each month which allows you facial or massage each month and additional services at member pricing. Love that it is month to month. They have waxing services also at excellent prices as a membership, standard pricing as a nonmember. I would have definitely signed up for the membership if it wasn't a 15-20 minute drive but will definitely be back! Really wished they opened one up in East Brunswick.
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Hand & Stone Massage and Facial Spa - Chatham
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