Customer Reviews for Hand & Stone Masage & Facial Spa Center Valley (4)
February 23, 2016
Outstanding service and massage!
I had read several mixed reviews about this spa, but decided to try it anyway since it's close to where I live. I had the best experience out of any other spa I've ever been too! I had been running late for my appointment by 5 minutes (traffic from an accident on the highway) but still received my full time. The staff was very courteous and greeted me kindly when I arrived. The massage table was nice and warm when I got on it for my session, and my therapist was very consciencious of my low back pain. She did something to my back that made me feel amazing when I got up after the massage! The only negatives are that the walls were a bit thin (I heard some chatter in the hallway during the massage), and I couldn't get an appointment right away. The therapists were booked for a couple of weeks before I could get an appointment on a Saturday. Other than that, everything was perfect. I definitely recommend coming to this location.
December 21, 2015
I drove out of my way to go there to get a gift card. Two girls were at the counter, each helping a male customer with gift card purchases. I stood there waiting for my turn. When one of the men left, I moved up to the counter. I said I was there to get a gift card and wanted to know what they had to choose from. Just then a man walked in, she placed a poster card on the counter and invited the man who had just stopped in to step up and listen to her explain the promos. This took about 30 seconds. I felt very uncomfortable. I did not know this man and did not want him involved in my transaction. WHY DID I HAVE TO WAIT FOR MY TURN AND HE DID NOT! If this is the way you are treating me, there is NO way I am letting you treat my Daughter in law like that. I walked out and she never said a thing to me. I guess you don't mind losing business. After reading the bad reviews about the bad services, I am glad I walked out. Customer service should be personal in your environment and for me, I didn't feel it.
June 5, 2012
Not what I expected
The salon is very nice and the staff is very friendly. I went in expecting it to be an amazing experience due to the cost. I ordered a swedish massage with an extra half hour an da hot towel foot massage. I was told I couldn't do anything else (facials, etc) because my masseuse, Lisa, wasn't trained for them. The back is much bigger then I expected it to be. She asked me if I was experiencing any pain and I told her my lower back due to my job. The massage was relaxing, but it did nothing for my pain. It definitely seems like they're told what to do and to not vary. :/ I woke up this morning and was still hurting. I could feel even more "crunchies" in my back then when I went in and I didn't even work last night! I would've rather spent that money and gone to my regular masseuse and given her a bigger tip for helping. I'd recommend this place if you just need time to relax, but not for anything that actually need fixing.
April 7, 2012
I saw that Hand and Stone Massage opened close to my house and thought I would give it a try. I went in for a massage and facial. I feel very relaxed. The service was wonderful. I plan on going back.
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