Customer Reviews for Hand & Stone Massage and Facial Spa - Langhorne (5)
August 25, 2017
My health deteriorated recently and as a result was unable to visit the physical location. I was still charged for TWO additional sessions. I spoke to the manager at the time and was told there was no recourse. All I want at this point is my money refunded as no services were provided. I believe they have even adversely affected my credit despite the fact that that monies were paid and no services were ever provided. It is absolutely incredulous that this situation was allowed to transpire.
April 17, 2017
My Student's Gift did not go to waste!
I received a gift card from one of my students for Christmas. Today while running errands I decided to stop in and see if there was anything open, and there was! I did not have a preference, and got an amazing person Andre! He happened to know a body and has worked with dancers, so he knew spots to hit. He made me so relaxed for my first "real" message. During the message he asked questions made sure I was feeling relaxed and made sure I got my moneys worth. I was so delighted with the experience, I booked another session with Andre next week!
February 23, 2015
Time Was Cut almost by Half
Arrived a few minutes earlier than my appt was scheduled, signed in. Seemed disturbed my daughter was with me and informed them that a sitter would be arriving soon. Friday traffric the sitter was 8 minutes late, I waited another 7-9 minutes in the front before being called back. My mom had an appt as well and went in about 5-10 min before me. Noticed the clock was 4:19 when the therapist began and only gave me a back message, instead of a full body, which was disappointing. My mom was asked full body or back. I was not. I was finished by 4:50, so only a half hour when I paid for a full hour. Girl at front rudely explained because my sitter was late..Never did them inform me my time would be cut considering I waited in the lobby after she was picked up. 30 minute deduction was absurd. My mom got out after me by at least 5 minutes, why was penalized and charged fully. Only good part was the therapist, David. I would not recommend, customer service was POOR, time deducted and that is part of the experience!
September 22, 2014
Average at best
Typical location that pushes memberships for discounted rates. I arrived early and was seen on time, but my massage was only 50 minutes instead of 55 like the website says. I also specifically asked Jessica to focus on two areas and she barely addressed them. Came in with neck pain, left with neck pain...
May 17, 2013
Best Facial in Bucks!!!!
I have been to Resorts all over the world. I have had Facials in some of the highest rated Spas in the Country. I recently had a facial at Hand and Stone. Alexis blew me away. She listened, never pushy, answered all my questions. I was impressed by her knowledge- her confidence and level of skill. I will be back. Alexis- Thank You. I would recommend anyone to experience a Facial with Alexis.
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Hand & Stone Massage and Facial Spa - Langhorne
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