Had a facial and swedish massage done on my birthday. Paid for 60 minute session and was given a 35 minute massage. Masseuse ran through my back very quickly and it was not a relaxing experience like the sessions I have had in other day spas. Felt like I was in an HMO line (masseuse admitted I was her 6th client and I came early afternoon!). Please go elsewhere! Rooms are tiny and walls thin! You can hear street noise and chatter from the lounge waiting area!
After reading your review, I am concerned about your experience at Changes. While our team does try hard to exceed every client's expectation, this time we did not meet the mark. I can assure you that this is the first time in my 12 years at Changes that I have heard a complaint of this nature. At Changes, we appreciate client's feedback so we can improve our technical and customer service. I would enjoy receiving more information about your visit and see how I can make this experience up to you. Please feel free to email me at email@example.com. Thank you again.
Changes Salon & Day Spa