Customer Reviews for Sanctuary Spa (10)
December 28, 2016
Poor Customer Service
I received a gift certificate for services at this spa and am unable to use the certificate. When I called to explain my situation and ask for the certificate to be credited back to the gift-giver (within 72 hours of online purchase), the front desk person said "How much is it for? Let me ax my boss." So I waited and was then told that I should have read the disclaimer at the time of purchase - no refunds or returns accepted. I was shocked to learn that (apparently) the amount of my certificate would set the terms of my ability to receive a refund. Overall, the tone at this spa with both my phone and online encounters have been rude & generally disagreeable. I'm unable to come to terms with the manager/owner of the establishment and intend on donating the certificate to a shelter so several people can use the spa. I have certainly learned a valuable lesson and will never again patronize this spa.
January 11, 2014
Excuses are no excuse
I booked through an email and received a generated response that I would be contacted to verify that appointment. I received an email saying my appointment was changed to 1 hr later, well no big deal. I can't tell you my displeasure as I checked in the day and time that I was confirmed to find out that I had no appointment and was offered a rebook @ a discounted rate with an excuse for a glitch in the software that did not record my new appointment. Excuses do not cut it for me, I despise wasting money, more than that I hate wasting my time that I can never get back, I cannot see spending my money here again. If you are going to use this spa please make sure of your appointment before hand.
February 5, 2013
So thrilled! Love both facials and massages
I was introduced to Sanctuary Spa one day when I was suffering with my acne so badly that I was just miserable. I felt that I have just tried everything! My facialist Neena worked with me and recommended a new routine and I saw results fast! That was six months ago, since then I have not stopped going she's so wonderful. Not only are her facials the best I've ever had, she gives me great advice on everything she can. I once went and asked her opinion on a clinique product that I considered using when I was stopping in for a massage (which was not with her!) and she took the time to research the product ingredients and tell me her opinions on it. She even suggested some other products and how they work with my existing routine. I have had several facialists and this one is by far the best. She's made me a very loyal customer.
December 23, 2010
I researched several spas in the Houston area that offered couples massages. I was very impressed with Sanctuary's website and reviews and made an appointment. Upon arriving to my appointment, albeit early, the receptionist says "Are you looking for something" my reply was "Yes, we have an appointment", the receptionist stops eating her nachos looks me and my date up and down and replies "You do?" with obvious disdain. She looks up our names and says "Yes you do, you are early maybe you should come back at your actual appointment time." Needless to say, I logged back on to spafinder and booked an appointment elsewhere.
July 15, 2010
Would not honor deal days
During the last deal days I called Sanctuary Spa and made an appointment for two spa deals they were offering. The day before my appointment I got a call from an employee telling me they would no longer honor the deal days pricing, but could do the treatment for full price. They told me the appointment was too far past the deal days promotion, but never told me that when I booked.... very poor customer service!
February 24, 2010
Get Deep Tissue Massage with Richard!
We recently went to Sanctuary Spa for deep tissue massage. Richard was the man! He used different techniques including the cup suction to release stress. If you do not have a high threshold for deep tissue, be sure to ask for less pressure on the cupping. The place is conveniently located in the loop and though the exterior of the business building is a bit old, the interior ambient is soothing and have a great scent to relax you from the get-go. I would highly recommend trying their massage.
June 23, 2009
Hit or miss staff
I've been to this spa numerous times and they often do a good job job, but not always. And the receptionist is ALWAYS awful. If you go there make sure you get an experienced technician. Last time I went I had someone new, apparently it was the first spa she had ever worked at and they still allowed her to give me a chemical peel. I believe she though she put the peel on after she took it off, no joke. Other technicians, however, have done a much better job. Just request someone experienced. The receptionist is rude, makes you wait forever to pay while she chats on the phone, and is always eating Whataburger when you go in. I will go again, but I will not let them set me up with just anyone.
January 30, 2008
Best in the world!
The Restorative Facial is the best mini-vacation ever! I have never had anything but wonderful experiences at the Sanctuary. All the estheticians and massage therapists are excellent and the products they use are natural and smell divine! It's the best!
February 22, 2007
A Couple's Sanctuary
I first visited Sanctuary D'Sante to check things out before I made an appointment. I was greeted warmly, given a tour, and all of my questions and concerns were addressed. I was SO impressed that I immediately made an appointment. Our Couple's Massage was an unforgettable experience! I initially had some modesty concerns which our massage therapists quickly eased by showing genuine concern and respect. We felt totally comfortable, relaxed, and serene. The ambiance of the spa is so tranquil and harmonious. We felt at ease and were able to fully enjoy our special day. We've returned several times and have never been disappointed. When we arrive, it feels as if the entire staff if waiting just for us! Sanctuary D'Sante is an overall wonderful spa and you're sure to have a beautiful experience.
September 22, 2006
Best facial in town!!!!!
I gone to other Spas in town but none compare to the personal attention the staff gives here. Recomended by my facialist Lilly, I had microderm and the mandelac peel 3 weeks prior to my wedding and my skin looked great. I also had The "Brazilian" and was very happy with the results.
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