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FACILITIES & AMENITIES
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Customer Reviews for SPA BenMarNicos (28)
May 25, 2017
The most Relaxing Full service Spa
I had I 30min organic facial and a 30min pedicure. I enjoyed Relaxing in the sanctuary. I felt so relax after the facial. Will be coming back for a longer services.
May 4, 2017
RELAXING AND FRIENDLY!!!
Spa BenMarNicos is by far the most relaxing place I've been to for spa treatments. The sanctuarty is a lovely place to chill out and relax or munch on some snacks that they provide or have some tea while waiting for a massage. The staff is very friendly and they make you feel right at home. They're very clean and there is nothing out of place. The music is perfect for relaxinging and letting all your stress and worries wash away. They also have access to the hotels whirlpool and fitness center that spa guests can have access to as well with treatments.
November 25, 2016
Enjoyed a facial at the spa! Tech had great technique and pressure! The products used were amazing as well. The overall experience was a 10! I absolutely loved the décor throughout the spa! I think more people should share their great experiences, not always the negative so here I am writing this review.
March 9, 2016
unprofessional business practice
i recieved a gift certificate from my significant other for valentines day. i decided to get some highlights put in my hair. The girl who did my highlights did a great job, i paid with the gift certificate. gave her a large tip. the girl working the front desk didnt know how to add the extra toner i recieved with my highlights after about 10 mins of standing there she finally charged me. Wrote the balance on the back of my gift certificate and i was on my way. about 4 days later i recieve a call from Spa Benmarnico's saying they charged me the wrong amount and the balance they gave me is wrong and i dont have that much left on my gift certificate. I've never even heard of a business doing this before. How is that my fault that your receptionist charged me the wrong amount?? or did know what to charge me. that seems like something you should take up with your receptionist. NOT I. i planned on going back here to completely transform my hair to BLONDE. i will not step foot in this place again. They can keep the rest of the gift certificate. completely unprofessional and turned off. if you are looking for a classy place im not sure this is it...
June 25, 2015
comfortable and welcoming environment and staff, everything was clean and well kept. My full body massage did wonders for my stress and lower back pains. definitely going back!
June 12, 2015
The atmosphere at Spa Ben Mar Nicos is amazing. I would love to work there it looks like a great place to work.
May 26, 2015
My boyfriend brought me her for a couples lemongrass exfoliation massage and it was great! The spa is beautiful and has a very relaxing atmosphere. The treatment itself was fantastic and the people were very friendly. I will be back soon for sure!
April 19, 2014
After reading previous reviews, I found nothing of the sort regarding a dirty facility and inexperienced associates. This spa is very nicely decorated, clean and welcoming. The staff was knowledgeable and friendly. The owner was walking around checking on customers, which is a nice touch. Overall, great job BenMarNicos!
April 15, 2014
Spa Sampler is perfect for newbies!
I was unsure of service to get from BenMarNico. So I purchased the Spa Sampler. And it was the best choice I have made with massages because I was able to sample their variety of services. I recieved a 30 minute massage, an organic facial, a manicure and pedicure. My idea was to see what they specialized and I came to realize that they specialized in everything! I found the salon setting to be classy and clean, the women's locker room to be private, clean and secure. But I loved the waiting area, it was perfectly dimmly light, the music was relaxing and the drink options were fabulous!
March 2, 2014
In had a great time at the spa. It is very cozy and relaxing. The ambiance was nice and I was very satisfied with the services I have received. Everyone was nice and very professional I will definitely be coming back to the spa!
February 8, 2014
Filthy and inexperienced therapists and rude front desk. How do they stay in business?
August 14, 2013
There were dirty towels, dirty rooms. Not a high end spa. Would not go back.....
March 10, 2013
BenMarNico's really out did itself. The environment is welcoming and warming. The service is fabulous and definitely going back again! It was very affordable and hands down best spa in the fox cities!
March 2, 2013
Great Way to Get Rid of Pre-Wedding Stress!!
My husband and I were given a gift certificate for Spa BenMarNico's for our wedding shower...well, what a great gift! We decided to take advantage of a couples massage the day before our wedding and wow, what a great way to get rid of all the stress that comes along with planning a wedding! The massage was so relaxing and just what we needed to re-connect as a couple before the Big Day! They even took care of my husband's "unibrow" in a discreet and sensitive manner! Overall, it was a completely amazing experience and one I would recommend to any couple either before or after their wedding day!
April 11, 2012
My husband and I came in from Michigan for Easter and stayed at Copperleaf. My sister and I booked massages and they were great. I have massages all the time and Ellen did a great Job. I hope I get to go back some time soon.
March 10, 2012
Definitely not high end.
I had a gift certificate to use, so I booked an Indian Head Massage and a body scrub. They did not have any spa shoes in a SET, every shoe in the laundry basket was a LEFT shoe. So they gave me two left shoes to use. Definitely NOT high end! The person administering the body scrub was proud to tell me that she was not a licensed massage therapist. I certainly would not have agreed to this appointment, had I known that PRIOR to being naked on the table. My Indian Head Massage seemed weak at best, and after the appointment, the therapist admitted that he was just making up the session as he went along, since he had NEVER ACTUALLY PERFORMED THE SERVICE BEFORE. YIKES!
January 28, 2012
NOT a high end spa! Don't be fooled
This place is considered high end because it's located in the Copper Leaf and is decorated nicely. It is filthy, the robes were once white but now smell funky and have a yellowish tint. My husband is 6'3" and the robes they provided barely covered his cheeks. The sanctuary is too small and on a Saturday you're packed in there like sardines bumping knees in your tiny robes. Once in the room, the floor was covered with salt from a previous body scrub and it was all over my feet. The outside of the wax warmer was disgusting and the wax was too hot, burned my legs! The quilt on the bed had a huge oil stain on it & looked like it hadn't been washed in months. The massage was wonderful, but the therapist used a warm towel under my neck and it smelled like rancid oil. I will only go back to this place if I want to get a staph infection or athlete's foot from walking on the disgusting carpeting!
September 20, 2011
My time at Spa BenMarNico's
The atmosphere was relaxing and soothing with waterfalls, dimmed lights, and quite music. They provided me with a nice robe and slippers and a locked locker to put my things away. The waiting room was just as peaceful and the staff were nice and educated. I will visit again!
February 18, 2011
A day at the spa
I have been going to Spa Ben Mar Nicos for the last year and have excellent service everytime I have been there. The massage therapists, male or female, make me feel comfortable and are terrific. I definetly recommend this to my friends.
December 30, 2010
I went to the spa for a girls day before my big night out...we had so much fun and the staff was very nice and informative about what they were doing . They let us take pictures of our experience I had so much fun being the pampered bride- to-be!!! Thanks Again!
October 5, 2010
Smoke and Mirrors
I received a gift package for my birthday. I received a reflexology appointment which was nothing more than a mediocre foot massage. I also received highlights. When I came in to receive highlights, the floor was unkept and had chunks of hair from the previous customer. The salon was cramped and very cluttered. When the stylist went to rince my hair, the sink had soap and residue left over from the previous client! Filthy! I receive more professional service from the students at the hair academies in town. When you are about to check-out, the lady at the counter is more interested in receiving the gratuity than asking how we liked our experience. They lack customer service, attention to detail, and could use a maid service. DO NOT RECOMMEND.
September 26, 2010
When arriving staff was folding laundry near the front desk area. Spa shoes fell apart with every step that I took. Very cheap for a high end spa. Ambiance was nice. However, they need to remove the dead flowers and plants from the shelves. Massage and facials were wonderful. Walmart brand hand soap in room? Really? A lot of dust on shelves in the shower rooms and showers smelled musty. Also, Walmart brand Tea. Really? Was a nice experience at most. Services were great but feel that the Manager or Owner should spend a little more time on the "little" things. If this is a high end spa, there should be no remnants of Walmart anywhere.
June 21, 2010
Services good, Front desk not
Took a friend here for a girl's getaway. The girls that did the facials did a marvelous job! Very friendly, very relaxing. They also did our polish change and were great. The massages were ok. Very textbook with no regard for the problem areas we pointed out...but they were relaxing none the less. The only real downside to the experience was the front desk. When we got there she wasn't the friendliest, but whatever. However, on the way out, she was talking to one of the hair ladies about her personal life, and I stood in front of her for about 3 minutes without acknowledgement...I mean right in front of her! In any customer service field, this is a complete no no. She should have helped me and then gone back to gossiping with her friends.
April 12, 2010
Excellent, all around!!!
My husband I are were on a weekend getaway. I wanted to relax, but also wanted advice on my skin care. Kristin did a wonderful job of combining my facial to give me a wonderfully relaxing experience, along with teaching me so much about my skin!! I would go again right away, tried to convince my husband!
December 10, 2009
Great place to go
I love this place. I have been going here for a long time about 2 years. I have taken my husband, girlfriend and daughter and they all have enjoyed it as much as I have. My GF always says there is no place like that anywhere. After changing you get to relax before and after your message and have a beverage and snack from the snack counter. You can use their whirpool all day. They treat you so nice and have so many different plans and options that you can't ever seem like your getting board. Everyone should try it.
October 26, 2009
My first impression was dirty towels and dirty glasses laying around. Services cut short.
April 16, 2008
The Staff AT Spa BenMarNico's is amazing! Together they work hard to help you feel pampered. The atmosphere is high class, relaxing, and very clean and well-organized.
February 20, 2008
Spent 4 hours, received the hot stone massage, organic facial, pedi and mani. The day was relaxing and soothing. Facility was clean and well kept.
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