I am a 60 year old caregiver to my husband that has Stage IV kidney cancer. My daughter has a two-year-old, so we don't get many "mother/daughter" days out. My kids bought a Groupon as a birthday present for myself. When we got to the spa, we didn't get the services we paid for. When we asked the manager about it, she blamed everything on us. She never took responsibility for the error and was rude. I understand that sometimes there are miscommunications, but that is when the manager needs to apologize and make things right. We were supposed to leave there relaxed, but we left tenser than when we came. The manager needs a course in public relations. In addition, who ever does the scheduling needs to be exact on the services asked and PAID for. We have emailed the company and have yet to receive a response. They know they are in the wrong, but they already got our money so they don’t care about making anything right. I would not recommend Zenity Spa to anyone.
It is true that there was a miscommunication and you received a Swedish massage instead of the groupon deal. However you failed to mention that the receptionist did ask you and your daughter if you were getting a Swedish massage and you did indeed say yes and said nothing about the groupon deal. After you completed the entire massage and came out of the rooms, it was only then that you mentioned that you had a groupon voucher. The manager did apologize to your daughter at the front desk while you were in the lounge. She also asked if you could come back another day to received the groupon upgrades. She said that you live in Oklahoma and was on your way back. So the manager said that the only option was to refund you the difference between the massages and she said that was fine. She also asked you if you enjoyed the massages that you received from the therapists. She said and I quote, "Oh yes! It was the best massage I ever had!" end quote. We did indeed attempt to make things right and she did accept the refund. I guess she did not tell you she got some money back and that we apologized. It truly was a miscommunication and we invite you back anytime.