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Customer Reviews for Planet Massage (12)
February 18, 2015
I purchased the couple's massage on Groupon and scheduled an appointment online, 4 days in advance. The next morning, while confirming the appointment, I was told because I bought the package on Groupon, it would cost me an additional $50 out of pocket to keep that appointment. Needless to say that was cancelled and I'll be rebooking elsewhere
I’m sorry to hear that you had issues with your booking. The fact of the matter is, that you did not follow the directions when you purchased a deal though another vendor. The instructions clearly state that you must call to book. There is a reason for this. Online booking is not available for deals made though Groupon and other third party vendors because of therapist availability. When you booked online, you did not book the treatment you bought from Groupon. You booked another treatment in an attempt to secure a time slot, then called to switch it for savings and get a refund on your original booking. When you are booking online, and paying full price, we can often extend VIP booking for you and absorb the costs of calling in a therapists for you that are not normally scheduled. When you've purchased a deal though someone else at 60% off, we are limited to staff that is on hand. Most people understand this. You can’t reserve a seat on a flight in First Class, then ask for a $7 special fair or book a dinner reservation and ask for the lunch menu. Life just doesn’t work that way. As a courtesy to our clients sometimes, we may extend an offer to call in therapists so you can jump the waiting list and get a preferred or peek time spot that otherwise may not be available. There is an additional charge for this, which most people feel is a reasonable offer. You are still getting a substantial discount, as well as getting in on YOUR schedule. We encourage people to call and check availability before trying to score a deal, and let us help you with the best available pricing that best fits into your schedule. Alternatively, you can opt for the convenience of the online booking system as well and book your appointments online 24/7. I hope this clears up the confusion and we look forward to seeing you soon so you can experience the Planet Massage difference.
November 7, 2014
I went to planet massage cause i found them online and they had good reviews. Massage was good and very relaxing. The staff was friendly and the atmosphere was nice. I would visit them again.
October 7, 2014
I went to Planet Massage with a Groupon that I purchased - Christa was really sweet and knowledgeable - she had read the answers when I filled out the questionnaire before my visit so she was able to pinpoint my areas of stress - very nice, clean space for a massage - I thoroughly enjoyed my visit !
June 9, 2013
I have gotten a few wonderful massages from Planet Massage and can't wait till my next one! I have found, so far, that their expertise and knowledge of the muscles makes it easy for them to find my knots and give me a great massage. The music, atmosphere and scented oils add to this relaxing experience.
August 8, 2012
Out of this world massage!
We recently visited Planet Massage for a couples massage and couldn't be happier with the experience. The staff was friendly, professional and the massage was exceptional. Both my wife and I were treated to one of the best experiences we have had in a long time. Their location is very convenient, quaint, clean and eclectic at the same time. It worked out perfect to relax us before our flight as it was close to our beach side hotel, and the airport as well. Would definitely go back if we return to Fort Lauderdale.
July 30, 2012
The NOT so Spa Chic 2011 Super Sublime Special "Stress Relief"
I hate to rain on the parade or any parade for that matter but PLEASE the reason I go to a spa is to relax instead I found Planet Massage to be a totally unprofessional from the owner guy in a T shirt and shorts (not a uniform) to the cluttered space with stuff crammed in everywhere. The foot massage which was to get me in the mood for my treatment was a joke because you have to leave your shoes on and it was a machine. And oh yeah owner guy did not mention it. Like gee um we have this electric foot massage if you are interested. Um why dont you check it out. (I don't now why I am sounding so Valley). The sheets on the massage table were a poly blend which was not soft at all. The owner was my MT and while he was very strong his technique was terrible. I have been having massages for 30 years and have learned a thing or two, also I don't like to talk during my massages which HE didn't get and MT's should not take that personally. Also having a sinus condition as a MT is not great -- all that heavy breathing. Thk god it was slow because I would have had to share a room. If you have a handicap there are only stairs no elevator. The goodie bag was nothing to write home about. After 1st impressions I should have walked out.
October 5, 2011
One of my very favorite places in South Florida
I've been going to Planet Massage for years and it's still the best around. We actually plan our vacations around our appointments there. The atmosphere is warm and cozy, clean, friendly and the therapists are great at what they do. It's so hard to get a good deep massage elsewhere with any consistency, but each year we return to Fort Lauderdale and return to Planet Massage, it's a highlight of our trips to Lauderdale The stretching therapy has done wonders for my golf game as well. Each time it seems as the therapists are even more amazing than the last time. We haven't had anything but wonderful experiences and would highly recommend to anyone looking to de-stress or get a handle on their aches and pains.
December 17, 2010
By far the BEST massage I have ever had. Because the price is so reasonable,I went ahead and booked my next massage with my boyfriend. I also purchased a gift certificate for my daughter and her boyfriend. They are also very very flexible and willing to accommodate at any time of week or day. It's truly amazing
Thanks for the great review... looking forward to seeing you again soon. It's very nice to know our hard work is appreciated!
July 14, 2010
Myboyfriend and I got a couple massage. And it was excellent. I would recommend this spa. I love the fact that they specialize only in massage
Thanks for the kind words. Specializing in massage was actually a key element in the development of Planet Massage into the healing center it is today. Through my worldwide travels I found that sometimes finding a great massage can be especially difficult, even in some of the finest destination and day spas. It is from this passion to find the most effective massage therapies that the concept of Planet Massage was born. Thanks again and we hope to see you again soon!
April 5, 2010
It Just doesn't get any better than this
If you are looking for a great massage at a very fair price, you have come to the right place. I was a little hesitant at first as the cost is about 1/2 what the spa at my hotel was charging. Well, after getting a horrible massage in a great atmosphere at the hotel, I decided to give this little place down the street a try. Boy was I happy that I did! They were amazing and truly became a highlight of our vacation. I can't thank the staff enough for being so caring and paying attention to the small details. Don't look here for a big pool to hang out at after words, or hot saunas, but if it is a great massage you are looking for, this is the place. My boyfriend and I came in once for the Sublime Couples Massage and it was one of the greatest things we ever did together. The candle light and atmosphere was great, but the fact that the awesome treatment put us both on the same page at the same time, in a state of bliss was absolutely priceless.
January 16, 2010
I called late and they called me back quickly and arranged for a therapist to come back and meet me after everyone else had left. I explained to the therapist that I had an athletic injury and she not only spent alot of time on that area, but after the massage, she also took the time to show me some stretching exercises that would speed my recovery. Overall, the massage and customer service was excellent, very professional and friendly staff!
November 18, 2009
The only downside to PLanet Massage is it's a small place and doesn't offer many amenities that larger spas do. I am a massage fanatic and I get them all over the world. I would rate this place in the top 3!!! A regular Swedish massage can feel like you're in heaven. I recently spent 6 months in Florida and couldn't stay away. Anyone who came to visit me was dragged to get a massage and every one of them agreed that it was better than any massage they ever had. The upside to it being such a small shop is they really care about and know their customers. Besides the fabulous massage, you'll usually walk away with a small free gift such as their yummy soy candles or different varieties of massage tools. I highly recommend checking them out!
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