Bad salon. Staff too immature to handle questions. Owner not accountable.
I went into 95th street salon because it was convenient to my home; after driving by for years I decided to stop in. After a consultation with the owner, Beth I booked a protein treatment for my hair, a pedicure and a wax. I also booked a cut and color for a different day.
On the day of my wax, pedi and hair treatment I arrived on time and was asked to wait, I was given a thimble full of water in a plastic dixie cup. When I approached the front desk girl to ask how long my appointments were I was told 3 hours and I was shocked since this was not what Beth and I had discussed in my consult! I asked them to go over the treatments with me so I could understand the timing. It was still not as Beth described she had told me they would be able to wrap my hair in the towel and do the pedicure while my hair was being treated. I also questioned the logic of getting a wax after a pedicure as most salons won't do it in that order because the toes get smeared while getting clothing on and off for the wax. They were put off and disgruntled because I questioned them. Perry the girl who would do my pedicure said "well now that we have wasted 10 minutes let's go since I was already set up for you" The owner who came into the room while I was sitting there did not acknowledge me at all, which I thought was odd. The pedicure itself was nice and Perry did a fine job. I would have returned for this. The hair treatment and the wax service were also just fine (though more painful and longer than I am used to at Tapestry.) Today I called confirm my hair appointment for this morning and they did not have my appointment in the books, she said I never made it yet I have a appointment card with the date and time on it. Then the owner, Beth proceeded to chastise me for being late to my first appointment (which I absolutely was not and have the phone records on my phone conversation I had while in the salon to prove it and to have the front desk person lie and say I was is unethical) and said that I was rude to the staff. For the record, I was absolutely kind and courteous in my questioning the time frame/order then proceeded to hold nice conversations about the estheticians trips, family, etc. and left with a smile; to find out in hindsight that they had negative things to say about me is two faced and flabbergasting. A salon should be a place where communication is a two way street so clients feel they are in good hands. If Beth would have checked in on me personally during my visit or asked me about my experience she would have heard that what these young women she has on the floor/front desk have to say is nothing more than an indignant, petulant reaction to my questioning the length/order of services. They should leave their personal feelings to face book and not take it out on the client. I was on time, I was not rude and reporting otherwise is just a lie. For the owner to allow herself to be manipulated by staff at the expense of clients is a shame. They might not know better but Beth should and it will ultimately only hurt her business. Bottom line Super Cuts has better customer service. My instinct in passing up this salon for the last 6 years was correct, learn from my mistake and take your business elsewhere.
We will respond to Kelli's remarks by simply stating our team prides ourselves in serving and rejuvenating people. Every effort was made to provide excellent services to Kelli. Upon discovering some miscommunications of appointments and times we were responded to by unkind dialogue and accusations on Kelli's part. We like to reserve our services for kind patrons and suggested Kelli visit another salon that would perhaps fit her needs in a better manner..