A group of us were assured a wonderful "spa day" but we were SHOCKED when we walked in to this "spa".
The entire place was under construction, construction workers & service men were walking in and out to "update the facility". We were seated in a small, dirty foyer(which was considered the waiting room) with two very old and ratty chairs, a microwave and paperwork rustled all over the table.
The tech came up to the "waiting room" to get us and told us we were getting our pedicures first before our massage, which didn't make any sense to us:
1. We were assured our party would all be together to have a fun spa day all at the same time
2. Why would you give a pedicure with nail polish, then give someone a massage to possibly mess it up?
Even though our flags started to go up, we followed the tech down the long doctors office-styled hallway back to the pedicure room, it was then and only then that the owner shared with us that the spa was under construction and that the pedicure chairs were out of commission, so we would be getting our pedicures "Dinosaur style." We looked into the pedicure room which was actually a storage closet with boxes and paper work thrown about. The room contained a wooden school style bench (mind you that they wanted three of us to sit on - which would be very tight quarters), a TV tray holding all of the pedicure supplies and a desk with more paper work on it. This was DEFINITELY not the spa pedicure we signed up for.
Not once in the 8 times we called making reservations for a large group did the owner/workers share with us that the spa was under construction, nor did they explain that the $55 pedicure would consist of a hard wooden bench and a bucket on the floor.
Before we went any further we canceled our services immediately and left. The owner did nothing to apologize, in fact, she seemed annoyed with us for not excepting these conditions as a "spa expierence." I would NOT recommend this spa to my worst enemy!!!
Consher Spa is a great laid-back spa and we were so blessed to expand and renovate our facility. During construction, we offered unbelievable prices to compensate for the environment. Of course, we explained that to everyone making appointments as well as headlining the expansion on our website. I had spoke to this client several times because she had many great questions about her upcoming spa day. Unfortunately, this clients idea of "under construction" was not as she expected. I believe she was angry when she wrote the review, we simply would not have been able to keep our clients - had the spa been in the condition she described. I am so grateful to our clients that stayed with us and are now enjoying our new spa.