I recently had a massage at a luxury hotel spa and knew beforehand that a 20% gratuity would be added to the bill. When settling my bill, I was asked if I would like to adjust the gratuity percentage. I felt that the 20% was a good tip and left it, however, I got the impression that they were disappointed that I didn’t increase the amount. Do high-end, luxury spas expect more than 20% tip?
QUESTION: What do you suggest I do when I have had a bad spa treatment at a spa? ANSWER: All spas should continually strive to improve, so speaking up is important. Here are my suggestions: 1. Tell your therapist, immediately, what would take the treatment from “bad” to “good.” Mention something to the therapist […]
May is Melanoma month. That makes sense since it’s right before summer, the sun gets stronger and people begin spending more time outdoors. It’s a good time to remind people to put on sunscreen, wear hats, and have regular mole checks with their medical doctor. It’s this last recommendation – about having moles checked – […]
In the Footsteps of Spa History – Clinique La Prairie, Switzerlandby Susie Ellis, SpaFinder Insider 75 years ago, Clinique La Prairie opened in Montreux, Switzerland. Professor Niehans would give clients “revitalization treatments” which were injections of fresh animal cells that were thought to “support under-functioning organs.” Later, treatments used a liver extract. These days there […]
I was very impressed with Gwinganna Health Retreat in Australia. But there are always ways in which a spa can improve. Since I have been to many spas around the world and have garnered a certain amount of expertise, I have developed a sensitivity to what’s working and what’s not working. I always wrestle with […]
Thankful for Spas, Thankful for being in the Spa Industry, and most Thankful for our Friends in the Spa World
Thankful for Spas, Thankful for being in the Spa Industry, and most Thankful for our Friends in the Spa Worldby Susie Ellis It’s Thanksgiving Eve and I did still want to post to my blog concerning the recent ISPA conference as promised in my last post. As it turns out, that works out just fine. […]
One silly memory – but because it is one of my pet peeves – I am sure I won’t forget it. Of the many spa treatments I’ve had, I can count on one hand the number of therapists who have washed their hands in front of me before starting the treatment. Here at the Chi […]