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Customer Reviews for Retreat at Serendipity Province , The (41)
March 28, 2017
Lush lavender body wrap/message
Took my daughter to type the lush lavender exfoliating message. It was amazing!! Will be going back to try a facial. Mallori L...
December 17, 2016
I chose to come here for my first time getting a massage, and I couldn't be happier!! Not only did the staff make me feel at ease with the process, but I was able to fully relax in one of their charming suites. I would definitely recommend it to my friends and family and I plan on going back very soon.
July 5, 2016
I took my wife here for our anniversary. It was perfect! We had the best massage and facial. We went with the African Adventure services and we were scrubbed, wrapped, and massaged by 2 highly professional therapists, side by side in the same room, that were so good we didn't want to leave. The staff up front in reception and in the spa were all professional and great!. Everyone made us feel right at home. We bot some of the products they used because they smelled so good and were great on out skin. We are thinking of having our holiday office party here!!
December 21, 2015
Nothing Spa like here
This place is an absolute joke. Worst "spa" experience ever. I went here to get a manicure and pedicure. This place looks completely unprofessional. There is not even a pedicure chair there is a lawn chair set up with a bucket to get your "spa" pedicure. There is only a handful of nail polish colors to choose from and there is no brand consistency like most reputable spas. It looks like someones collection from home which included drug store brands. I honestly wish I would not have stayed there for services. I was so disappointed when I walked in, if i wasn't in a rush to get my nails done for an event I would have walked out. I paid $75 for a pedicure and a "14 day gel manicure" that has peeled off not even 3 days later!!
February 11, 2013
Couples Romance Package - Totally Worth it
My wife and I had a very relaxing and enjoyable day at Serendipity Province. Having two young children it was so nice to get out for a little peace and quiet. Mary and Jerrica were awesome. Both of us would highly recommend Serendipity Province. We are laready looking forward to our next visit...
October 22, 2012
What an amazing massage....if I could go everyday I would!!!!
September 8, 2012
I took my sister to get the Warm Japanese Mint Aroma Wrap & De-stress Facial for her birthday. The salon was really nice and had the appropriate ambiance. We had Michele and Gary and they were very professional and did a great job! It was very relaxing and hydrating and felt really good. My sister and I loved it! I would go again. They have a great variety of services and specials there, too.
August 8, 2012
The Most Relaxing Spa in Northwest Indiana
Always a great experience. They keep up on current techniques and will help with any sort of treatment you request. Always willing to work with you. A+++++++ Service!!! Never rushed, always pleasant and you definitely unwind the moment you walk in.
August 7, 2012
Sanity & peace restored
Serendipity Province is the place I go for rejuvenation, relaxation and renewal. The mood is relaxing, the music soothing and the therapists magical in their ability to remove stress and eliminate or greatly minimize those nasty muscle aches and tension knots that I am so capable of creating in my body. I could go daily, but my schedule prevents that frequency, unfortunately! I have been to several spas or massage therapists around the country and this is by far my favorite.
July 15, 2012
An ok experience
The body service was relaxing and overall great. However, I don't think I was given the correct one I scheduled for. They never confirmed which type I was getting. She never introduced herself. The room was ok. The music was annoying, a little to upbeat for a relaxing time. They need music like birds chirping,water running. Not instrumental covers of pop music. There were no soothing smell of aroma. besides all this, the massage was great. The price was fair.
June 7, 2012
Nice and Relaxing Massage
I have had massages before and Colleen is one of the best. She makes sure I am getting the results that I am looking for. The place is in the country but is easy to find.
March 26, 2012
Relaxing & Romantic
My husband & I enjoyed the couple's romance pkg. The hydrotherapy session was wonderful! We enjoyed our mimosas and chocolate covered strawberries in the most tranquil setting. Following this session we had our couple's message which by far was the best one we have had! Colleen & Mary were great! Colleen was very sensitive to my needs and I appreciate that! The foot treatment was an added bonus! We definitely recommend this spa!
December 28, 2011
A little out of the way and off the beaten track..but I was given great directions from the owner who was delightful. I had a wonderful massage and a much needed facial. I will go back for more facial work. My face looked alive and very fresh. Everyone was so nice...
December 18, 2011
Very Good Experience
My husband and I recently received massages from Serendipity Province and were both very satisfied. Colleen and Mary were both professional and gave great service. The prices were reasonable. Our only critique was that the walls were a bit thin and it was very easy to hear conversations outside. Overall a very good experience.
July 21, 2011
I visited the spa recently and left very relaxed and ready to book my next appointment. Crystal was very pleasant and professional. It had been awhile since I had a massage and I forgot what I was missing. Wonderful, soothing atmosphere and very clean rooms. I would recommend this spa to anyone!
June 17, 2011
Best way to spend your birthday
I made the drive to this spa and it was well worth it. It was my birthday and I could not have found a better place to spend it. The staff was wonderful. A friend and I both had a Swedish massage and the ECO-Fin foot treatment...they were both wonderful. We left feeling so relaxed and stress free. Prices were very reasonable...will definitely making the trip back.
May 9, 2011
Tucked Away In the Countryside
Had a bit of trouble finding this one, it's tucked away between farms in rural Valpo. I used to live in the NW Indiana area and came back for a visit with my daughter recently. Thought a "girls' day out" would be fun for us, since she's never had a massage before (she's in college). We thoroughly enjoyed our hot stone massages ! The therapists do not rush you through at all, subdued lighting, aromatherapy, private rooms. Our massages even included hand & foot massages. Very relaxing ! We also indulged in facials, which not only improved our skin but eased tensions with their wonderful scents. Wide variety of services here, call 1st for appt. They offer monthly specials as well. We will definitely go again when I am in the area. (IWould rate the pricing scale as 2 stars here, however.)
March 31, 2011
This spa is tucked away in the middle of nowhere and it was a great find. I went there a week before my wedding. The spa owner was very welcoming. My therapist was fabulous. And it was a great deal!!!! Very reasonable prices for a wonderfully relaxing experience.
March 4, 2011
CANT WAIT TO GO BACK!!!
For all you out there that are shopping for a get-a-way massage spa, this is the place. I've been to a handful in the area and this business by far takes the cake. The staff is courteous and professional. Since I suffer from a lot of tension, Laura always helps me and relieves all my aching. I now go at least 3-4 times a month. The therapy sessions are also very private and the place is always well kept. There are a lot of services available here and recommend this place to anyone that wants a relaxing positive memorable experience! Lenora D
March 4, 2011
First off, I have to say, I've been to a few spas in the surrounding areas and this one if by far the best. Laura and her staff are very friendly and professional and always makes me feel comfortable when I am there. The therapy itself is amazing and I always feel rejuvenated after every session with Laura. Each session is a memorable experience and she always delivers the promised result. Overall, I recommend anyone that wants an awesome massage therapy experience to go to Serendipity. I was amazed my first time and so will you! Lenora D.
February 7, 2011
HORRIBLE- WILL NEVER GO BACK
My husband had purchased a spa day gift certificate for me for mother's day. I called on a Sat. scheduled the services the next day on Sunday. When I arrived at the spa I was "greeted" by the owner Laura Ott, and told that I was an hour late (which I wasn't) and she had sent my massage therapist home for the day. She said, very rudely, that I should have received a confirmation email and that would clear up any discrepancies on the time and that there was nothing she could do. I then politely asked for a refund of the gift certificate. She said that was not allowed and if I didn't want to use it I could give it to someone else. When I came home and spoke with my husband he said he thought something was up when he had to make 4 separate trips to the spa to actually obtain the gift certificate. Can't vouch for the services because I didn't make it that far.
February 7, 2011
I had the 1-hour Swedish massage, given by Laura Ott. Not only had I recently moved, but I was in an accident a few months ago, in which I broke my right ankle and sprained the left ankle. Laura not only relieved the aches and pains of lifting and hauling, but she managed to relieve the considerable swelling that had settled in my ankles and feet. Her calm confidence and seemingly intuitive abilities also soothed my soul. This was by far the best massage I have ever had.
October 22, 2010
Finding this spa has been amazing!!! The prices literally cannot be beat!!! The setting is quiet and private, and the staff is extremely friendly and knowledgable. After beginning facial treatments there, people have actually complimented the way my skin looks, and asked for this spa's info! Already friends of mine have made appointments after seeing me and are just as ecstatic with the results. Crystal, thank you so much! You've made my spa experiences awesome!!!
September 24, 2010
I was given a Mother's Day certificate for a facial and decided to visit this spa. From the moment I walked in I felt very comfortable. There wasn't any pressure to buy anything like some other places. The Esthetician was very knowledgeable and explained the treatment every step of the way. My skin has not looked this good in years. I would definitely return to this spa.
August 23, 2010
I booked a couples spa package for my husband & I for his birthday. We were a little unsure when we arrived, as the spa was converted from an old farm home. The property was beautiful and well maintained, and the staff were overly friendly. It felt as though we were long-time friends. They have great deals and are very professional. We will be going back soon! :)
August 23, 2010
My boyfriend and I went this past weekend to Serendipity. He had never had a professional massage and I wanted to treat him to a relaxing day. We did the Couples Package. He loved the chocolate covered strawberries and the mimosas. The Hydrotherapy was unbelievably great and then we got our massages. He said that it was the best thing I could have given him. He thought that Mary was fabulous!! Our drive home was quiet and we both had our mouths open because we were so relaxed. He did mention that we will start having to do this 4 times a year. The entire staff was great and we will definitely be back to Serendipity.
July 19, 2010
I've been to Serendipity many times and have never once had a single complaint. In a world where everything costs more, it seems like Serendipity is always working to give you free extras. From discounts for cash, free rain shower, free foot scrubs and more Serendipity is not only the BEST at what they do...they are the best priced as well!
June 16, 2010
This is the perfect spa, and I mean PERFECT. I travel a lot and don't usually have time to plan out a spa visit or sit on the phone while someone looks through an appointment book... I LOVE the online booking system!!!! Services are perfect, atmosphere is perfect, very accommodating. I also love that the owner always tries to save me money instead of looking for ways to jack up the bill! Be back soon!! Robyn S.
June 14, 2010
Great for mind and body!!
From the time I walked in the door I was treated as the most important customer they have. Everything was about me. Staff went over products, services and procedures to make sure I received the best possible results for my skin needs. I received a facial, and facial sculpting treatment from Laura, and it was delightful! I could not believe the way I felt and looked after my treatment. So relaxed and peaceful. Everytime I passed a mirrow, I had to look. Wonderful service, products and results. I love this spa, and will recommend to friends and family. Any one that needs a little 'me time', or pampering, I would highly recommend you visit this spa.
April 12, 2010
After hinting to my husband I REALLY wanted a massage for my bday this year, he suprised me with a gift cert! I booked online with Crystal for a 90 minute deep tissue massage... from the minute I walked in I was treated like a friend... Everything was wonderful from the decor, staff , services etc. Mothers Day is coming up and I know what I will be getting this year! Can't wait to try out the WHOLE menu! Melissa
April 8, 2010
Even though I screwed up the reservations (lol) the staff accomodated my group with no problems. When I told them instead on 1 person it would be 4 they looked shocked but replied in a soft tone that it would be worked out and not to worry. The place was quiet and the ladies were professional. I only wished it was bigger. I will be back (every other weekend). Thank you ladies... LaDarean Ricks
February 27, 2010
I visited a Spa for the first time ever Valentine's Day Weekend with my husband. I didn't want to pay the downtown parking fees and I found Serendipity Province right in the state I live in. The people were really nice and gave the two of us as much time as we needed for each therapy session. Not to mention the Mimosa's, and Chocolate Covered Strawberries were outstanding. Without a doubt I will return again to partake in the greatest afternoon escape one could ever imagine.
February 15, 2010
This was my 2nd visit with my sister to celebrate my February Birthday. what a lovely charming, intimate and peaceful environment. I received excellent service and wonderfully relaxing swedish massage and facial. I love this quaint location and highly recommend the experience.
February 1, 2010
A litle piece of heaven!
This was my 2nd visit and both times I received excellent service. Love the rural countryside location, this is not your typical salon. For total relaxation from the moment you walk in, this is the place.
January 21, 2010
Again & Again
I've been coming here for years and I love getting massages and other spa services here. They explain everything in detail to make sure you are getting what you want and need for your body. I will continue to go here!
January 9, 2010
This was my first visit to Serendipity. I was extremely happy with my vist. From the moment you walk in the door they make you feel at home. I had a Swedish massage and a body wrap. I had never had a body wrap before and I love how they explained everything in detail of what would take place. The atmosphere was wonderful, not to mention the service. I will definitely be going back and will let my friends know all about it!. Donna C
November 9, 2009
Seven Chakra Delight
After many great massages at Serendipity, I decided to try the Seven Chakras, a relatively new addition to their menu. This was the best decision ever! The combination of aromatic oils, massage and the after effects that included a great calmness, lack of pain and amazing energy is indescribable! Massages are a necessity not a luxury, but the Seven Chakras is more. Thanks, Laura for a superb addition to your already incredible list of services! Seven Chakras will be my luxury massage treat!
June 6, 2009
Here you go
Here's the deal I totally can't stand STUCK UP people BUT Serendipity Province & Co. is sooo far from that... but there service is definitely "HIGH CLASS" The ladies there Laura & Tabitha treated me like a real person! GREAT service LADIES THANKS see you soon!!
December 20, 2006
First Class All the Way
Excellent massages, facials, and body wraps. Quality products and top rate staff. First class pampering from begining to end. Highly recommended!
December 19, 2006
Great oasis in Northwest Indiana
Serendipity Province is an amazing oasis in Northwest Indiana. Owner Laura Ott has dedicated her life to helping others rejuvinate mind, body and spirit. Her extensive background in holistic therapies is an added bonus to this spa. She believes in what she does, and lives its mission. The services offered at Serendipity are as diverse as any could imagine. My favorite is the hot stone massge, but everything is fabulous. Laura even has a room for handicapped clients, and has made her province accessible for all who want to improve their well being. If you want to truly have an amazing spa experience, not one in a salon, etc...this is the place to be.
December 18, 2006
Unique and Luxurious
I went to this spa with my husband and can not believe how well we were treated and the service was absolutely fabulous!!!!!!!!!!!!!! Have never been to a spa where WE were the most important guests and everything was customized exactly for us!! Have told all my friends they absu\olutely need to go there when in town..
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